Operations Analyst I - RFID Solutions & Field Implementation

The Operations Analyst I supports the implementation, optimization, and ongoing success of RFID-enabled inventory management solutions, including Grab and Go storeroom deployments. This entry-level role works closely with customers, operations teams, project managers, and implementation specialists to install, configure, validate, and support RFID inventory systems at customer locations.

The ideal candidate is highly organized, analytical, customer-focused, and able to travel extensively in support of customer implementations and operational initiatives. This position offers an excellent opportunity to develop expertise in supply chain operations, inventory management, RFID technology, and field implementation practices.

Essential Duties and Responsibilities:

RFID Storeroom Implementation Support

• Assist with the installation and deployment of RFID-enabled Grab and Go storeroom solutions at customer sites.
• Support project teams during customer onboarding, site assessments, inventory setup, and go-live activities.
• Configure, test, and verify RFID hardware, readers, cabinets, kiosks, networking equipment, and supporting software.
• Conduct system testing, validation, and troubleshooting activities to support successful implementation.
• Assist with inventory loading, item labeling, and RFID tag application activities.
• Document installation activities and implementation outcomes.

Customer Support & Training

• Serve as an on-site resource during implementation activities and customer launches.
• Provide basic training to customer personnel on system operation, inventory processes, and best practices.
• Document customer requirements, operational challenges, and opportunities for process improvement.
• Respond to customer inquiries and escalate technical issues to appropriate support resources as needed.

Data Analysis & Reporting

• Collect, review, and analyze inventory, utilization, and operational data.
• Monitor implementation metrics and support continuous improvement initiatives.
• Assist in the development of reports, dashboards, and performance tracking tools to measure adoption and system performance.
• Identify trends, discrepancies, and opportunities to improve inventory accuracy and operational efficiency.

Operational Excellence

• Support the standardization of implementation processes, documentation, and best practices.
• Maintain accurate project records, implementation checklists, and site documentation.
• Assist with inventory audits, cycle counts, and reconciliation activities.
• Support customer inventory management programs by helping ensure inventory accuracy, replenishment effectiveness, and compliance with established operational standards.
• Collaborate with cross-functional teams to improve operational efficiency, customer satisfaction, and solution performance.
• Adhere to company safety policies, customer site requirements, and operational procedures.