Operational Support Intern - 6-9 months

Are you looking for a dynamic environment? Are you eager to work with and learn from a group of operational professionals? Working at Syz takes a blend of collaboration, entrepreneurial spirit and willingness to pull together. In return for your talent and dedication, you can expect a fast-paced, stimulating work environment, a flat hierarchy with direct access to senior leaders, a culture hungry for innovation and the opportunity for your voice to be heard and your ideas to be listened to.
Purpose of the role:
Our Operational Support team is looking for an intern for a duration of 6 to 9 months. Your internship would cover the Operational Support activities with a focus on client’s credit cards management. This internship provides a valuable opportunity to gain hands-on experience in a dynamic Operations department within the Private Banking sector.

Job description/ key responsibilities:
Credit Cards issuance

• Support the end-to-end processing of new credit card requests, replacements, renewals and additional cards
• Review requests and supporting documentation to ensure completeness before processing
• Enter and/or verify card-related information in the relevant banking and card management systems
• Coordinate with internal stakeholders and external card providers to follow up on card issuance and delivery
• Monitor outstanding requests and ensure timely follow-up until completion
• Support the maintenance and updating of client and card information in the relevant systems
• Assist with the management of credit limits, card types and card parameters, in accordance with internal procedures and approval workflows
• Ensure appropriate documentation and audit trail for processed requests

Credit Cards support

• Support the handling of day-to-day requests and queries related to credit cards received from Relationship Managers and other internal stakeholders
• Assist with requests relating to PIN management, card activation, card blocking/unblocking, replacement, renewal and cancellation
• Support the processing of requests relating to credit limit changes, transaction limits and card settings
• Follow up on declined transactions, card usage issues and other operational incidents with the relevant service providers
• Assist with the investigation and follow-up of card-related queries, including transaction-related questions when required
• Monitor pending requests and ensure appropriate follow-up and escalation when necessary
• Maintain accurate records of requests and actions performed

Operational monitoring and Process improvement

• Support the monitoring of the Credit Cards operational mailbox and ensure requests are appropriately classified, prioritized and assigned
• Create, update and follow up operational requests and incidents in JIRA or other workflow management tools
• Participate in the monitoring of operational KPIs such as request volumes, processing times, backlog and types of requests
• Assist in identifying recurring issues, bottlenecks and opportunities for process improvement
• Contribute to the documentation and continuous improvement of Credit Cards procedures and workflows
• Support the development of simple dashboards, reporting tools and operational statistics
• Participate in initiatives aimed at improving the automation and digitalisation of Credit Cards processes
• Assist the team with ad-hoc Operational Support activities and projects when required

Education:

• Currently pursuing or just finished a master’s degree in finance or equivalent

Soft skills:

• Self-motivated and proactive
• Client focus: Detail-oriented, precise and rigorous
• Ability to work independently and proactively with minimum supervision
• Strong team player
• Strong communication skills

Technical skills:

• Strong command in MS office (Excel)
• Ability to work with IT supporting tools (JIRA)

Languages:

• Full fluency in French and English (written and spoken)