Operational Readiness Manager
Thomson Reuters · Toronto, Ontario, Canada ·
- Work mode
- Hybrid
- Category
- Management
The Operational Readiness Manager is responsible for leading global, regional, and functional operational readiness change and integration focused on recent acquisitions, while ensuring a common approach to commercial, packaging and pricing processes across the enterprise with a focus on simplification. Other responsibilities include leading the operational systems readiness (SKU creation, pricing tables, automated billing, and contracting compliance) for product divestitures and acquisitions. The successful candidate will establish guidelines and processes enabled within TR’s system infrastructure to ensure strategic packaging and pricing configurations are seamlessly translated into TR's billing, ordering and technology systems (SAO/Salesforce/CPQ) with zero operational disruption to the order-to-cash cycle.
This role requires close collaboration with product, segment partners, product marketing, customer to cash, sales, marketing, technology, and finance areas. The successful candidate is required to react with speed and agility in our ever-evolving world and manage changing timelines, multiple priorities, deliverables, and uncertainty. Strong commercial thought leadership, business partnership, problem solving skills, and the capability to influence while building effective relationships across geographically disbursed teams is critical. This position resides in Revenue Operations & Management organization and reports to the Director of Commercial Transformation and Operations.
About the Role
In this opportunity as Operational Readiness Manager, you will:
Define and execute commercial, packaging, and pricing models and strategies, reviewing alignment to current TR Tech Stack with gaps and synergies documented
Map out short-term and long-term operational workflow including contracting, ordering, entitlement, billing, royalties, etc, addressing documented gaps and driving prioritization of operational activities
Assist with product/pricing model determination with focus on revenue optimization
Possess TR subject matter expertise on preferred commercial models and alignment within tech stack capabilities
Drive simplification and standardization mindset
Determine relevant stakeholders to involve in the end-to-end operational flow conversations
Work with team to determine if technology development will be required to support proposed operational model
Lead conversations in regards to existing customers - if/when to migrate to TR tech stack, if/when to migrate to product/pricing model, if/when to migrate to TR contracts, etc.
Document Operational Readiness action items and hold team accountable to deliverables and timelines
About You
You're a fit for the role of Operational Readiness Manager if your background includes:
BA/BS degree required; advanced degree highly desirable
5+ years of experience in Lead-to-Cash, Order-to-Cash (OTC), or Quote-to-Cash (QTC) systems implementation and process design
Direct, hands-on experience working with Salesforce CPQ and SAP billing/ordering infrastructure
Demonstrated experience mapping complex system workflows, database integrations, and legacy platform migrations
Strong knowledge of commercial constructs, pricing methodologies, and packaging best practices
Strong project management skills related to planning and overseeing multiple projects simultaneously from the initial ideation through to completion, adhering to specified timelines and budget
Proven leadership of results-oriented virtual teams – requiring strong interpersonal skills and team player mindset, partnering with others to develop solutions
Ability to deploy influencing techniques to drive cross-functional alignment and change across broad audience
Strong communication and exceptional stakeholder management capabilities
Ability to work independently in a fast-paced environment of change, with strong organizational and time management skills
Proficient in use of MS Office Suite
Knowledge of Order Capture, SAP and Business Objects familiarity is highly preferred
Knowledge of the TR products and customer landscape a plus
*Note: This is a backend systems, process, and integration-focused role residing in Revenue Operations. This is not a sales enablement, training, or client-facing account management position.
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What’s in it For You?
- Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
- Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
- Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
- Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
- Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
- Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
- Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
Our use of AI within the recruitment process Thomson Reuters utilizes Artificial Intelligence (AI) to support parts of our global recruitment process. Unless you opt-out, our AI system will assess the information provided by you and compare it to the requirements listed for the role, and present the result to our recruitment personnel for further review. The AI system acts as a supporting tool, but there is always a human making the decision if you will be considered for the role.In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $100,100 USD - $185,900 USD. For Ontario, Canada, the base compensation range for this role is $108,000 CAD - $158,000 CAD. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at [email protected]. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here.
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