Operation Manager

Job Purpose

The Operations Manager is responsible for overseeing the day-to-day operations of the fruit retail business, ensuring smooth store operations, product quality and freshness, inventory control, staff performance, customer satisfaction, and profitability.

Key Responsibilities

• Daily Operations

  • Oversee daily operations of retail fruit outlets, including opening, closing, housekeeping, and operational procedures.

  • Ensure stores operate efficiently and according to company standards.

  • Monitor sales activities and resolve operational issues promptly.

• Fresh Fruit & Product Management

  • Ensure fruits are fresh, properly handled, displayed, stored, and rotated.

  • Establish proper procedures for receiving, sorting, grading, cutting, packing, and displaying fruits.

  • Monitor product wastage, spoilage, shrinkage, and damaged goods.

  • Ensure proper FIFO (First In, First Out) stock rotation.

• Inventory & Purchasing

  • Monitor daily inventory levels and coordinate replenishment.

  • Work closely with suppliers and purchasing teams to ensure sufficient stock.

  • Monitor purchasing costs, selling prices, margins, and product availability.

  • Reduce overstocking and minimize fruit wastage.

• Staff Management

  • Recruit, train, schedule, supervise, and evaluate store employees.

  • Prepare staff duty rosters and ensure adequate manpower coverage.

  • Set performance standards and conduct regular performance reviews.

  • Ensure employees follow company SOPs, hygiene standards, and customer service requirements.

  • Handle staff discipline, attendance, and operational issues.

• Sales & Profitability

  • Monitor daily, weekly, and monthly sales performance.

  • Develop initiatives to increase sales and improve gross margins.

  • Monitor sales by product, outlet, and staff performance.

  • Introduce promotions, bundles, seasonal products, and upselling strategies where appropriate.

  • Control operating expenses and identify opportunities to improve profitability.

• Food Safety & Hygiene

  • Ensure compliance with food safety, hygiene, storage, and handling requirements.

  • Maintain cleanliness of stores, equipment, refrigerators, preparation areas, and storage facilities.

  • Ensure proper temperature control and storage conditions for perishable products.

  • Conduct regular hygiene and safety checks.

• Customer Service

  • Maintain high standards of customer service across all outlets.

  • Handle customer complaints and resolve service issues professionally.

  • Monitor customer feedback and identify areas for improvement.

• Store & Equipment Management

  • Ensure proper maintenance of refrigeration units, weighing scales, cutting equipment, POS systems, and other store equipment.

  • Coordinate repairs and preventive maintenance.

  • Ensure proper store presentation, signage, product displays, and cleanliness.

• Reporting & Administration

  • Prepare daily/weekly/monthly operational reports.

  • Monitor key performance indicators (KPIs), including sales, gross profit, wastage, inventory turnover, labour costs, and customer complaints.

  • Maintain accurate operational records and documentation.

  • Report operational issues and recommendations to management.

• Business Improvement

  • Develop and implement SOPs to improve efficiency and consistency.

  • Identify operational problems and implement corrective actions.

  • Analyse wastage, labour costs, purchasing costs, and sales trends to improve profitability.

  • Support the opening of new outlets or expansion of the business when required.