Onsite IT technicians

Hemmersbach is seeking experienced Onsite and IT Technicians at L2 to join our team. As an IT technician, you will provide technical support to our clients at their location, troubleshooting and resolving hardware and software issues, as well as configuring and maintaining their IT infrastructure.

Responsibilities:

• Deliver end-user support in a remote-first model, ensuring high service quality and user satisfaction
• Increase productivity through proactive support
• Use automation, predictive insights and standardized playbooks to reduce onsite dependency
• Lower resolution times and repeat incidents via AI diagnostics, knowledge reuse and self-healing
• Ensure availability of key workplace services including devices, collaboration tools, meeting rooms and mobility
• Maintain data continuity with secure and efficient recovery during disruptions
• Provide coordinated smart-hands support aligned with AI monitoring and escalation
• Improve service maturity using ITSM platforms and AI insights
• Enable policy-driven endpoint management for scalability and compliance
• Build stakeholder trust through clear communication and consistent delivery

• Experience in L2 support within large corporations
• Minimum 2 years of experience in End-user Support or in a similar role
• Good English skills
• Good communication skills
• Familiarity with ticketing system

• A secure job in an exponentially growing international company
• Taking responsibility of exciting projects with diverse challenges
• Wonderful team spirit and a great working atmosphere in a friendly team
• Direct and open communication
• Very good opportunities for professional and personal further development thanks to our human resources development programme
• Mentor programme for an easy start for new employees
• Room for your own ideas and suggestions
• Room for improvement as well as their quick implementation due to brief decisions making processes
• Buddy Program
• Extensive paid training
• Cafeteria