Onboarding Specialist
We Are Overwatch · Austin, USA ·
- Employment
- Contract
- Category
- Customer success
- Experience
- 2+ years
About Overwatch Mission Critical
Overwatch is a service-disabled Veteran-owned small business (SDVOB) certified through the National Veterans Business Development Council (NVBDC), offering construction professional services, talent acquisition, and general contractor services for the mission-critical infrastructure industry. Our mission is the construction and management of state-of-the-art data centers with the precision and reliability this industry demands.
Position Summary
The Onboarding Specialist is responsible for managing and executing the end-to-end onboarding process for employees, contractors, and contingent workers supporting mission-critical infrastructure projects. This role serves as the primary point of contact throughout the pre-employment and onboarding lifecycle, ensuring a seamless experience while maintaining compliance with company policies, client requirements, and employment regulations.
Responsibilities:
Onboarding & New Hire Experience
- Manage the onboarding process for W-2 employees, 1099 contractors, and contingent workers from offer acceptance through Day One readiness.
- Serve as the primary point of contact for candidates throughout the onboarding process.
- Coordinate onboarding timelines and communicate onboarding requirements, expectations, and next steps to new hires.
- Facilitate virtual onboarding sessions and orientation programs.
- Monitor onboarding milestones to ensure timely completion of all required activities.
- Support new hire engagement initiatives and onboarding communications during an employee’s first weeks of employment.
Compliance & Employment Verification
- Coordinate pre-employment requirements, including background checks, drug screenings, employment verification, and client-specific compliance requirements.
- Ensure completion and compliance of Form I-9 and employment eligibility verification requirements.
- Maintain confidentiality and security of employee and contractor records.
- Support onboarding audits and ensure documentation is complete, accurate, and compliant.
- Stay informed on applicable employment regulations and onboarding best practices.
HRIS & Systems Administration
- Maintain employee and contractor records within Rippling and other company systems.
- Enter, update, and audit employee information, reporting structures, and onboarding data.
- Track onboarding progress and produce status reports for internal stakeholders.
- Assist with onboarding automation workflows and system updates.
Cross-Functional Coordination
- Partner with Recruiting, HR, Payroll, IT, Operations, and Hiring Managers to ensure new hires receive necessary equipment, system access, and training.
- Coordinate client-specific onboarding activities and requirements when applicable.
- Communicate onboarding status updates and escalate issues that may impact start dates or compliance timelines.
- Ensure all internal stakeholders are aligned to support a successful onboarding experience.
Onboarding Administration & Coordination
- Execute established onboarding processes and workflows for employees, contractors, and contingent workers.
- Monitor onboarding milestones and ensure all required documentation and pre-employment requirements are completed on time.
- Maintain accurate onboarding records and status trackers.
- Communicate onboarding progress and outstanding items to internal stakeholders.
- Escalate onboarding issues, delays, or compliance concerns to leadership when needed.
- Support onboarding initiatives and programs developed by the Director of Onboarding.
Qualifications:
Required
- 2+ years of experience in onboarding, HR operations, recruiting coordination, or employee experience.
- Experience managing multiple onboarding projects simultaneously in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Excellent written and verbal communication skills.
- Ability to handle confidential information with professionalism and discretion.
- Proficiency with Microsoft Office 365, Outlook, Teams, and HRIS platforms.
Preferred
- Experience working within Rippling or similar HRIS systems.
- Knowledge of I-9 processing, employment verification, and onboarding compliance requirements.
- Experience coordinating background checks, drug screenings, and client-specific onboarding requirements.
- Familiarity with Smartsheet and onboarding workflow automation tools.
Benefits:
Overwatch Construction offers a competitive salary and benefits package, including health insurance, dental insurance, vision insurance, life insurance, 401(k) retirement plan, paid time off, and relocation assistance available.
OVERWATCH is committed to creating a diverse work environment and is proud to be an Equal Opportunity Employer. OVERWATCH considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.