Onboarding Specialist Team Lead Italian Market

Hello!

At Factorial we're looking for a Product Onboarding Team Lead on site Italian Market to help us take the company to the next level. 🚀

We want to develop the extremely talented people in our team, scale the company culture and evangelize our views on how Human Resources can make a difference for organizations all over the world. (Kindly note this is not an HR Onboarding function, it is part of our Customer Experience process).

The Role:

• Develop and execute an effective recruitment strategy to hire new Onboarding Specialists quickly and efficiently.

• Manage a team of Onboarding Specialists (6-7 people) to ensure high performance and achievement of targets.

• Monitor team performance metrics and take actions to address gaps and improvements.

• Implement new strategies and tactics to increase customer retention, satisfaction, and reduce onboarding duration.

• Motivate your team and give feedback constantly.

• Help create a fun, high-energy environment where people love coming to work.

• Maintain consistency in hitting duration and retention targets.

Your Profile

• Preferred experience in B2B SaaS environment

• Team Lead experience, ideally in a Customer Experience team, with a track record of driving customer retention and onboardings.

• Speak fluent English and Italian.

• Strong analytical and problem-solving skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Passionate about technology and customer service.

• Knowledge of the HR industry will be valuable.

• Strong communication skills.

• Adaptability skills, Ability to pivot strategies based on market changes, customer feedback, and internal goals.

• Experience with project management methodologies to ensure timely and successful onboarding of new clients is a PLUS.

• We’re looking for a leader who is not only passionate about customer experience but also dedicated to fostering talent and innovation within the team. If you thrive in a dynamic environment and want to make a meaningful impact, we’d love to hear from you!

About us 🚀

Factorial is the AI for Business that knows companies, connects how work happens across the business, and turns that context into action.

Founded in Barcelona in 2016, we now have +1,700 employees serving more than 16,000 companies across 112 countries.

Factorial started with a simple idea: companies were spending too much time managing processes and not enough time doing the work they were hired to do: their best work.

But as companies grow, work gets more disconnected. More people, more tools, more information, and more time spent connecting the dots. Generic AI can answer questions, but it doesn’t know your company. Every time, you have to give it the context.

Factorial is different. Because it’s inside the company, it already knows how it works, including its people, processes, policies, and data. So you can ask it to do real work, from screening candidates and managing expenses to answering questions and creating reports.

AI isn’t the goal. Giving people back their time is.

When work changes, so do we.

We believe in diverse talent: we welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply.

We believe in inclusion: we are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes, you are welcome to indicate so optionally and we will share additional information with you.

Our Values 🫀

• We own it: We take responsibility for every project. We make decisions, not excuses.

• We learn and teach: We're dedicated to learning something new every day and, above all, share it.

• We partner: Every decision is a team decision. We trust each other.

• We grow fast: We act fast. We think that the worst mistake is not learning from them.

• We believe in diverse talent: We welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply.

• We believe in inclusion: We are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes, you are welcome to indicate so optionally and we will share additional information with you.

Wanna learn more about us? Check our website!

Perks of being part of our team💆

We care about people and we also offer a lot of benefits for employees:

• High growth, multicultural and friendly environment 🤝

• Alan as private health insurance 🩺

• Healthy life with Wellhub (Gyms, pools, outdoor classes) 🧘🏽‍♀️

• Save expenses with Cobee 💰

• Language classes 👩🏽‍🏫

• Breakfast in the office and organic fruit 🍏

• Nora discounts 🍱

• Free caffeine and theine ☕

• Pet Friendly 🐕