Onboarding Specialist
Rapyd · Bogotá, Bogotá ·
- Work mode
- Onsite
- Category
- Customer success
- Experience
- 3+ years
Rapyd has unified payments, payouts and fintech on one worldwide platform, and we’re assembling the world’s best team to liberate global commerce. With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, LATAM and the U.S., the opportunities at Rapyd are limitless.
We believe in straight talk, quick decisions, strong execution and elegant solutions. Rapyd is where hard work pays off and careers take off. Join us and let’s build the future of fintech together.
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As a Onboarding Specialist you will be responsible for:
- Execute comprehensive KYB and due diligence reviews for merchants across Europe and LATAM, strictly adhering to global AML/CTF regulations.
- Make critical, risk-based decisions on complex onboarding cases and handle high-level compliance escalations efficiently.
- Prepare and present detailed regulatory compliance, AML, and risk reports to internal committees and senior stakeholders.
- Lead process improvement initiatives to optimize onboarding workflows, reduce friction, and enhance global operational efficiency.
- Manage case queues and documentation using internal tools, JIRA, and G-Suite.
Requirements
- 3–5 years of deep experience in AML/CTF regulations, KYB processes, and due diligence within fintech, payments, or banking.
- Full professional proficiency in English, essential for supporting global operations and presenting to international committees.
- Proven track record of complex decision-making and successfully managing operational or compliance escalations.
- Strong analytical skills with the ability to generate reports and extract actionable insights.
- Working knowledge of workflow and reporting tools such as JIRA, G-Suite, or MS Office.
Nice to Have
- Experience working across multiple regulatory jurisdictions, specifically in Europe and LATAM.
- Familiarity with leveraging AI tools for operational efficiency or workflow automation.
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