Onboarding Specialist Digital Assets
Lightnet Group · Bangkok ·
- Work mode
- Onsite
- Category
- Customer success
- Experience
- 3+ years
Manage the end-to-end onboarding of institutional digital asset clients, verify KYC and KYB documentation, support enhanced due diligence, maintain audit-ready records, communicate with clients, escalate compliance concerns, and coordinate handover to Account Management.
Responsibilities
- Own onboarding from KYC/KYB initiation to account activation
- Collect, review, and verify client documentation
- Coordinate with Compliance, Legal, Sales, and Operations teams
- Support enhanced due diligence for higher-risk or complex clients
- Track onboarding progress and maintain audit-ready documentation
- Escalate issues or red flags to Compliance
- Act as the primary client contact during onboarding
- Provide clear communication and timely updates
- Support handover to Account Management after go-live
Requirements
- 3–6 years of experience in onboarding, compliance operations, or account management
- Understanding of KYC, KYB, and AML/CFT processes
- Experience in fintech, payments, or digital assets is preferred
- Organization and stakeholder coordination skills
- Fluency in English
- Thai language is preferred