Onboarding Manager (APAC)

You will manage the end-to-end onboarding journey for merchants, ensuring a seamless and positive client experience from start to finish. You will act as the main point of contact for clients throughout the onboarding process, working closely with internal teams and external partners to ensure compliance requirements are met while delivering a high level of customer service. This is an exciting opportunity for someone who enjoys working in a fast-paced environment and wants to grow within the payments industry.

Responsibilities

• Manage the full onboarding process for merchants, business clients, and crypto-related accounts all around the world (APAC, EU, LATAM, etc)
• Serve as the primary point of contact for clients during onboarding and account setup
• Guide clients through compliance and verification requirements while ensuring a smooth customer experience
• Coordinate with internal departments and external partners to resolve onboarding issues efficiently
• Review documentation and client information to ensure regulatory and compliance standards are met
• Set up payment environment and registration with payment providers for merchant clients
• Maintain accurate records and provide timely updates throughout the onboarding process
• Build strong relationships with clients by delivering professional and responsive support
• Stay up to date with company products, compliance procedures, and industry developments

Requirements

• Previous experience within payments, acquiring, banking, fintech, financial services, or crypto industries is highly preferred
• A university degree in Economics, Business Administration, Finance, or a related field, or equivalent practical experience
• At least 1 year of experience in onboarding, account management, customer support, or a similar client-facing role
• Strong communication and interpersonal skills, with the ability to collaborate effectively across teams and management levels
• Excellent organizational and time-management skills, with the ability to work independently and manage multiple priorities
• A flexible and adaptable mindset, with the ability to thrive in a fast-changing environment