Onboarding Delivery Manager, Group Digital

The Delivery Manager, Group Onboarding plays a pivotal role in ensuring the successful delivery of onboarding solutions for TAL's superannuation partners. Leading the end-to-end delivery lifecycle across multiple teams, this role drives the implementation of partner platforms and fund onboarding initiatives, ensuring outcomes are delivered on time, to a high standard, and with a strong focus on partner experience. Working closely with Product, Technology, and external partners, the Delivery Manager coordinates priorities, manages risks and dependencies, and empowers cross-functional teams to deliver value efficiently while supporting TAL's strategic growth objectives.

You are accountable for the delivery health of VS1: risk and dependency tracking, release readiness,
cross-platform coordination (cloud, cyber, infra), and the testing and UAT processes that determine what
ships and when. You set prioritisation when demand exceeds capacity, remove roadblocks that impede
flow, and empower teams to deliver value efficiently end-to-end across the value stream.

In this role you will:

• Own end-to-end delivery cadence across VS1, optimising ways of working to improve
  flow and enable rapid iteration.
• Set and maintain prioritisation across squads when demand exceeds capacity, drawing on
  inputs from business, product, and technology.
• Own the internal testing process and release readiness gates, determining the when
  and how of what ships.
• Identify delivery risks early and develop mitigation strategies to minimise impact on delivery commitments.
• Respond to shifting partner needs, business goals, or market conditions by adapting plans and
  execution as necessary, while maintaining delivery integrity and stakeholder transparency.
• Maintain delivery health metrics and provide regular, accurate reporting on delivery status, risks, and progress.
• Serve as the primary delivery interface for super fund partners and Administrators, coordinating implementation activities and ensuring partner-facing commitments are met with clarity and
  accountability.
• Lead and support delivery team members through coaching, feedback, and professional
  development.

• At least 5 years of delivery management experience in a technology organisation, with a proven track record of leading end-to-end software delivery across multiple squads or workstreams
• Demonstrated experience operating in a product and value stream-oriented delivery model, with strong understanding of agile principles, delivery cadence, and continuous delivery practices
• Experience managing delivery in a regulated industry, ideally financial services or insurance, including familiarity with compliance and regulatory obligations as part of delivery planning
• Experience coordinating cross-functional dependencies across technology domains (cloud, cyber, infrastructure) and managing delivery risk in complex, multi-team environments
• Solid understanding of testing and release management processes, including UAT coordination across multiple business units and fund-side stakeholders
• Experience in partner or customer-facing delivery programmes, including managing external expectations, implementation coordination, and change communication
• Tertiary qualification in a relevant discipline, or equivalent professional experience

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency from 2014 to 2025 and 2023 to 2026 Bronze Tier Status within the Australian Workplace Equality Index
• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals with disability/ies, people from culturally diverse backgrounds and the LGBTQ+ community.
• Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

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Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.