Onboarding Customer Support

Job Title: Onboarding Customer Support

Salary: £27,000 - £28,000

Hours: Full Time

Location: Earlswood, Solihull

Description:

We are currently looking to recruit an enthusiastic team player to join our clients Onboarding team. They are a family run, successful and well established business based near Earlswood.

The team offer onboarding and continued support to business customers, providing regular checkups and detailed software guidance through calls and emails.

A background in Customer Service or Account Management is required, and an interest in IT would be useful but training can be given.

Key Duties:

• To work closely with businesses over the phone, email and live chat, to provide support and training for both software and hardware. Please note this is not a ‘numbers game’ or ‘ticketed helpdesk’ style role – it is quality over quantity
• To occasionally attend customers business premises to train or support with systems
• Ensure that customers receive full set up and ongoing support for full range of software
• Ensure all customer needs are met by providing regular check-ups, detailed software guidance calls and email support
• Support with occasional opportunities to provide face to face training and technical support to customers across the UK and Ireland
• To work closely across all teams from Membership Customer Service, Management, Software Development, Business Development and Sales & Marketing, to ensure constant up to date knowledge of all areas of the business
• Problem solving and a good initiative is essential
• Responsible for investigating, making and justifying technical decisions

Experience Required:

• Previous experience within a customer service based environment
• Strong interpersonal and team working skills
• The ability to communicate technical concepts to a non technical audience
• An ability to prioritise workload and perform well in busy periods
• A good knowledge of general all round IT literacy
• Able to organise and co-ordinate hardware installations, working with our in house team of engineers

This is an excellent role for experienced Onboarding Customer Support candidateto work in a varied role within a busy team. In return you will receive a salary of £27,000 - £28,000 plus excellent benefits including optional childcare funding, free electrical vehicle charging, competitive holiday allowance and a free gym membership.

It is an advantage if you have your own transport, as this location can’t be reached easily on public transport.

Morgan Parkes Recruitment Ltd operate in the UK and can only process applications from candidates who are currently eligible to live and work in the UK. We operate a strict equal opportunities policy.

Personal data you supply will be used for contacting you via telephone or email about our service. Your data will be kept securely and retained in line with GDPR regulations. You have the right to withdraw your consent to the use of your personal data for the specified purpose at any time.