On-Call Radio Dispatcher

Monmouth University is seeking applications for On-Call Radio Dispatchers in the University Police department.

The candidate would be expected to: receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls; determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures; relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.

This is an in-person, on-campus, non-remote position.

Duties and Responsibilities:

• Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
• Record details of calls, dispatches, and messages.
• Question callers to determine their locations, and the nature of their problems in order to determine the type of response needed.
• Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
• Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
• Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls.
• Maintain access to, and security of, highly sensitive materials.
• Maintain files of information relating to emergency calls such as personnel rosters, and emergency call-out and pager files.
• Operate base radio for 2-way communications with Police and Facilities Management personnel
• Monitor transmissions from Monmouth County Radio and scanners from adjacent Police Departments.
• Issue parking decals and other permits.
• Record vehicle registration/information into the database.
• Obtain “look ups” from county and state computer systems.
• Monitor the computerized 911, fire and security alarm systems.

Minimum Qualifications:

• Must be able to utilize a variety of computer software programs in order to successfully complete assigned tasks.
• Excellent interpersonal, organizational and communication skills.
• Must be able to treat confidential and sensitive information appropriately.
• Ability to complete Dispatch Desk reports and other related reports.
• Must be reliable, able to monitor several radios and telephones concurrently, remain calm under pressure and be able to communicate effectively with students, employees and the general public.
• Willingness to work on University holidays and to work overtime when required.

Preferred Qualifications:

• Radio dispatch experience
• Knowledge of MS Office

Additional Application Material Required:

Monmouth University requires all applications and supporting documents to be submitted via the university’s career portal. In addition to the application, candidates should upload the following:

• Resume or Curriculum Vitae

Optional Documents:

• Cover Letter
• Professional References

Questions regarding this search should be directed to:
Barbara Santos at [email protected] or 732-263-5629

Note to Applicants:

Please keep in mind that a job posted as “Open until filled” may close at any time without notice. As such, we encourage you to submit your application and all required documentation as quickly as possible to ensure consideration for the posted position.

Working at Monmouth University perks:

• Earned sick leave: Monmouth University provides its part-time staff employees, including on-call staff and temporary employees, with earned sick leave according to the New Jersey Paid Sick Leave Act.
• Fitness Center - Employees are entitled to use the Fitness Center while employed in their PT or on-call capacity
• Recreational & Cultural Activities - Athletic and cultural events throughout the academic year are open to employees. Many of these events are open to employees free of charge or at reduced costs
• University Bookstore discount - Employees receive a ten percent (10%) discount on most items purchased in the University Bookstore.

Department:

Police

Work Schedule:

As needed. Covered shifts include 15 minutes daily report in time.

Total Weeks Per Year:

52 weeks

Hours Per Week:

24 hours

Expected Salary:

$22.92 per hour

Union:

N/A

Job Posting Close Date

Open until filled