Office Manager - Property Management

The Bridge offers supportive housing and behavioral health services to vulnerable New Yorkers facing behavioral health and substance use challenges. We provide individuals with the tools they need to pursue their dreams and live meaningful lives. The Bridge envisions a world where adults experiencing serious mental illness can live and thrive within their communities. As a recognized leader in developing and operating supportive housing and community-based programs, The Bridge has 70 years of experience helping New Yorkers with mental illness, including those affected by homelessness, incarceration, and institutionalization.

Scope of Position: The Office Manager is an essential member of The Bridge’s Property Management team, providing administrative and operational support to ensure the smooth and effective management of housing operations. The Office Manager serves as a welcoming point of contact for tenants, applicants, staff, and external partners while supporting rent collection, lease administration, recertification, court case tracking, and property management data systems. The role requires strong organizational, communication, and customer service skills, as well as the ability to manage multiple priorities with accuracy and professionalism.

Essential Position Functions:

• Welcome and assist tenants who visit the main office.
• Manage, organize, and catalog all current scattered-site leases.
• Ensure all rent invoices are mailed to tenants on time each month.
• Assist with rent collection and meet with tenants as needed.
• Assist with data entry in RealPage/OneSite.
• Track all court cases and maintain an active calendar.
• Perform general administrative duties, including copying, filing, and assisting with recertification charting.
• Gather all income and identification information for apartment applicants.
• Follow up on missing documents with relevant staff and third parties.
• Screen all incoming calls, transfer calls to appropriate staff, and take and distribute messages.
• Reconcile received payments for bank deposits.
• Attend internal and external meetings, supervision, and trainings, as required.
• Assist with creating and sending certified letters, including, but not limited to, rent demands, recertification notices, and benefit letters.
• Perform other duties as assigned.