Office Manager

So, what’s the role all about?

NiCE, Manila is looking for an experienced and self-motivated Office Manager with solid work experience in office administration. The successful candidate should be able to do a wide range of administrative and management tasks thereby ensuring successful day-to-day Facilities operations as well as efficient coordination and management of company resources as needed.

The Office Manager must be comfortable discussing strategic matters and operating at a tactical level, simultaneously acting as an internal ambassador, mentor, analyst, implementer, and cost controller.

He/she shows sound business judgement and makes high velocity decisions to continually raise the bar for customer experience. The Office Manager works with internal and/or external partners to ensure facility(s) and/or program(s) is aligned with organizational objectives.

How will you make an impact?

• Provides strategic direction to facilities management team (direct reports and outsourced vendor teams) who oversee facilities operations which are operating at 24/7.
• Ensures a pleasant work environment, ensuring high levels of organizational effectiveness, communication, and safety.
• Ensures that the Facilities Management and Real Estate Services are performed and delivered in accordance with contracts, global and regional KPIs.
• Responsible for the management of routine maintenance, repairs, office cleaning and upkeep in line with COVID-19 safety protocols.
• Creates easy-to-follow standards, protocols, procedures (i.e. employee handbook, procedures books/guides, etc.)
• Space management and internal moves. Ensure smooth data gathering and understanding of future demand for space.
• Act as key point of contact with cleaning company, cafeteria services and other key personnel in the multi tenanted building including security, ground floor reception, contractors and engineers.
• Implement office processes and procedures in line with NICE global policies and requirements.
• Coordinate bookings of large office meetings, trainings, catering, and office events.
• Carry out the New Starter Induction process for all new employees starting in Manila.
• Identify and evaluate suppliers for office equipment (working closely with the Purchasing department) as due diligence.
• Occupational Health & Safety standards are fully implemented and maintained.
• Manage CAPEX/OPEX budgets, variances, and ensure cost efficiency.
• Track ESG & sustainability metrics (waste reduction, energy efficiency, green audits).
• Familiarity with ISO 14001, health & safety, or sustainability frameworks (preferred).
• Ensure the Manila office is compliant with local statutory requirements (DOLE, Fire Safety, Building Codes).
• Generate regular reports on facilities, electromechanical performance, vendor scorecards, and budget status.

Technical / Electromechanical Skills

• Knowledge of HVAC, UPS, DG sets, fire safety systems, BMS, CCTV and Access Control Systems.
• Familiarity with Philippine building codes and statutory compliance.
• Strong vendor management and PPM scheduling experience.
• Proficiency in MS Office (Excel, PowerPoint) and CAFM/workplace tools.

Customer Obsession & Business Partnering

• Develop and manage strong relationships with key business stakeholders.
• Communicate strategies for the sites with business stakeholders, whilst monitoring and translating feedback into actionable tasks.
• Be the primary point of contact for business customers.

Property/Portfolio Management

• Maximize the potential of the building portfolio while improving space utilization, ensuring assets are kept in good order and business needs are met.
• Work together with NICE Global Real Estate Manager to liaison with the landlord, lease relationships and sub-tenants (where applicable), lease administration team, and Transaction Managers.

Project Management

• Ensure that the premises are properly utilized as designed and projects meet agreed upon timelines and budgets that moves/post occupancy projects are carried out efficiently and that the necessary approvals are obtained.
• Oversee new building openings, expansions and significant post occupancy projects working together with the Workplace design & Construction team and vendor partners to meet project scope.
• Work together with the Transaction team on decommission strategies throughout the business and execute for responsible countries.

Reporting & Compliance

• Generate regular reports on facilities, electromechanical performance, vendor scorecards, and budget status.
• Ensure compliance with Philippines labor, safety, and building regulations.
• Support ISO 14001 and sustainability certifications through energy audits and waste management initiatives.

Have you got what it takes?

• A minimum of 10-15+ years professional experience out of which 3+ years of experience should demonstrate success in managing a property and facilities organization of similar size and complexity and building/maintaining relationships with internal customers.
• Experience in administration in a global high-tech company – an advantage.
• A team player - excellent interpersonal and communication skills
• Good computer skills including MS Office (Outlook, Word, Excel, PPT)

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Requisition ID: 11805
Reporting to: Manager, Facilities, APAC
Role Type: Manager