Office Manager - Chief Cargo Officer

Synopsis:

Overseeing the Chief’s office requires a high degree of autonomy and organizational skill. This role demands the ability to seamlessly coordinate and prioritize both daily and longer-term activities, exercising sound judgment to filter and direct communications based on urgency and importance. Acting as the primary point of contact, the Office Manager welcomes visitors and manages high-level correspondence with authorities and external stakeholders, ensuring professionalism at every interaction.

Accountabilities:

Maintaining the Chief’s diary. This involves optimizing their schedule, adapting to changes, and ensuring prompt responses to all matters brought to the office. Efficient time management is crucial, as is the ability to anticipate needs and proactively address potential scheduling conflicts.

The Office Manager is accountable for organizing internal and external meetings. This includes confirming attendee participation, setting agendas, arranging necessary resources such as meeting rooms, handouts, press materials, catering, and equipment, and coordinating travel when required. Preparation and follow-up for departmental meetings are essential, including accurately taking and distributing meeting minutes to attendees soon after the meeting concludes.

Managing the flow of information is another critical aspect of the role. The Office Manager processes all incoming and outgoing data—whether confidential or routine—by screening and sorting emails, mail, and other documents. They ensure timely acknowledgments and responses, and carefully review documents, requesting supporting data if needed before forwarding for approval and signature.

Preparation of correspondence, reports, and presentations is handled with meticulous attention to detail. The Office Manager ensures information is accurate and collected on time, integrates relevant data as necessary, uses appropriate business language, and submits documentation within required deadlines. They also ensure reports are ready as needed for departmental or executive review.

On the administrative side, the Office Manager manages the department’s petty cash and stationery supplies. This includes maintaining records for expense claims, invoices, and other financial documentation, as well as keeping track of office supply stock and ordering replenishments as needed.

Education & Experience:

Candidates should possess a postgraduate degree in Business Management or a related discipline.

Those with diploma-level education and additional certifications in office management, secretarial work, or computer courses are also considered.

A minimum of 5 years’ experience in secretarial or administrative roles is required, with at least 1 to 2 years of direct exposure to the relevant department preferred.

Experience working in a multicultural environment, ideally within an airline office, is highly valued.

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia, and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme, and more. All this ties into Etihad’s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!

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