Observability / DevOps Advisor

About the role

The SRE & Operational Intelligence team designs and implements practices and platforms that improve the reliability and performance of our on-premises and cloud applications, services, and infrastructure for our customers and users.

We are seeking an Observability / DevOps Advisor who will support Intact’s support, operations, and development teams in fully leveraging our solutions and expertise, while helping evolve our ecosystem.

Ce poste jouera un rôle essentiel au sein de notre équipe.

What you'll do

• Support teams during production incidents and help prevent future incidents by leveraging our observability platforms and industry best practices.
• Onboard new teams, applications, services, and infrastructure components onto our observability and SRE platforms, with a strong focus on CI/CD pipelines and the use of artificial intelligence.
• Enhance our observability platforms, tools, pipelines, practices, documentation, training materials, and our use of artificial intelligence.

What you bring to the table

• At least 5 years of experience in a developer, DevOps, and/or observability role.
• Strong experience and interest in support and operations, ideally in a large enterprise environment with multiple cross-functional teams.
• Solid experience designing CI/CD pipelines with Terraform, including designing and maintaining modules that facilitate pipeline adoption and reuse.
• Experience using artificial intelligence in an enterprise or software development context (ML, GenAI, and AI agents).
• Bilingual (French and English): need to interact on a regular basis with an English‑speaking clientele and colleagues across the country.
• No Canadian work experience required; however, must be eligible to work in Canada.

Strong assets

• Experience with Dynatrace or similar application and service observability (APM) solutions.
• Experience with Elasticsearch or similar log management solutions.
• Experience producing and working with telemetry signals (traces, logs, metrics, events, etc.).
• Experience with IT service management (ITSM), configuration management (CMDB), incident management, and notification platforms.
• Experience defining KPIs and service level objectives (SLA, SLO, SLI).
• Experience with AWS, Azure, GCP, Kubernetes, and OpenShift.
• Experience with networking, routing/switching, and cybersecurity infrastructure.
• Experience in Java, Python, and SQL.
• Experience with diagramming, dashboards, and reporting.
• Experience delivering team training and knowledge transfer.
• Experience in cybersecurity and vulnerability detection.

Compensation and Benefits

Salary range: $101,800 – $124,400

Annual bonus target: 12% of base salary, with a potential payout up to double the target (subject to personal and company performance).

Other benefits include flexible work arrangements, a hybrid model, the ability to purchase up to 5 extra days off per year, benefits for physical and mental wellbeing, a share plan with up to 12% of salary, an employee share purchase plan with 50% matching, and a defined benefit pension plan guaranteeing income for life.

Equal Opportunity Employment

We are an equal opportunity employer.

We encourage applications from individuals who are members of equity‑deserving groups, including women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments. A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know.