NYS IES PRD-20260916-530 Tester Level 2 (Curriculum & Instructional Designer)

Outcomes. Delivered.

Voyatek delivers outcome-driven technology solutions to public sector agencies and higher education institutions nationwide.

For example, our technology:

• Facilitates access to nutritious food for children of mothers participating in the WIC program
• Supports first responders in reducing opioid overdoses within their communities
• Empowers colleges and universities to identify and thwart financial aid fraud
• Equips teachers with valuable insights to identify students requiring additional support
• Enhances efficiency for state tax agencies, leading to 99% faster return processing and quicker refunds for taxpayers

With a focus on Tax & Revenue, Health & Human Services, and Justice & Public Safety, Voyatek combines the scale to support large complex projects with the agility and accessibility of a boutique solutions provider. Together, Voyatek and its customers work to improve population wellbeing, create safer communities, and foster a thriving economy.

We’re more than a technology company -- we’re an outcomes company.

We encourage our employees to think differently, ask tough questions, and relentlessly pursue what’s best for our customers and the residents they serve.

We believe that the value of technology is defined by its human impact. If you agree, you’ve come to the right place.

Voyatek is seeking applicants to occupy the position of Level 2 Tester within our teamNYS Integrated Eligibility Systems located in Albany, NY (hybrid). This position is a 30 month contract. The mission of the Integrated Eligibility System (IES) is to enhance the well-being of New Yorkers by transforming health and human service delivery through coordinated business practices, modernized technology, and strategic partnerships. IES will provide eligibility, enrollment, case management, and payment functionality for Health and Human Service programs currently served by the Welfare Management System, Benefits Issuance Control System and other State systems. IES will build on the successful opening of the New York State of Health (NYSoH) by leveraging assets created for the health benefit exchange to modernize the eligibility system for health and human service programs.

Key Responsibilities:

​ The New York State Integrated Eligibility System (IES) Program is seeking a Curriculum & Instructional Designer to lead the creation of engaging, accessible, and outcomes-based training content that supports the adoption of new systems and business processes across human services programs. This role is critical to ensuring users from state level staff to local districts have the knowledge, tools and confidence to navigate change successfully through learning new technologies and capabilities. The Instructional Designer will be responsible for multifaceted training needs – various training models (online, on-demand, live) creating the content and training itself partnering with others. The resource will need to be able to create various training content - SCROM-compliant eLearning module, OnDemand video content, interactive guides and blended learning resources that support various products across our platforms – Fair Hearings, Child Support, Financials and Eligibility, and/or other key programs.

The ideal candidate brings a background in instructional design, a strong command of learning technologies and adult learning theory, and a passion for public service. They will work closely with SME's project leaders, and change management teams to deliver high quality, measurable learning experiences that reinforce statewide transformation efforts.

Key Skills:

• Proficiency in instructional design methodologies and models, with hands-on experience on training various audiences and using eLearning authoring tools and systems (e.g., Articulate Storyline, Adobe Captivate, SLMS, etc. ).
  - Ability to create the curricula and content with accessibility standards to design inclusive learning
• Design and develop instructional materials using adult learning principles and instructional design models (e.g., ADDIE, Bloom's Taxonomy)
• Manage instructional design projects, ensuring timely delivery and alignment with program objectives.
• Collaborate with SMEs to gather content, validate instructional materials, and ensure alignment with learning objectives.
• Utilize State or County issued LMS platforms for course development, tracking and reporting.
• Ensure instructional materials meet accessibility standards to accommodate diverse learner needs.
• Other duties as assigned

Consultants may be eligible to telecommute for more than 50% of their work hours, up to and including 100% remote work. Telecommuting arrangements require direct manager approval and are subject to change based on program needs. Consultants approved for 100% remote work must attend monthly in-person meetings at the Albany office and be available for major milestone meetings as needed.

Qualifications:

​​1. Level II- Between four (4) and seven (7) years of experience as a Tester

1. 4-7 yrs hands-on experience creating content and delivering training for products across various audiences and technologies; creating content readied for various mediums – print, eLearning, OnDemand videos, and others job aids, including SCROM compliant training content

3. At least 6 months’ experience working in a government setting

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Preferred Qualifications:

1. 1. 4-7 yrs Health and Human services experience
2. 2. 4-7 yrs experiecne creating and evaluating assessments and tracking KPIs (formative and summative) to measure learner comprehension and training effectiveness.
3. 3. 4-7 yrs experience with Web Content Accessibility Guidelines (WCAG) to ensure inclusive learning for all user groups
4. 4. Certification in instructional design, eLearning development, or adult learning strategies (e.g., ATD CPTD or Prosci certification preferred)

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The wage range for this role reflects the wide array of factors considered in compensation decisions. These factors include, but are not limited to, skill sets, experience, training, licensure and certifications, and geographic location. Compensation decisions are based on the unique facts and circumstances of each case. A reasonable estimate of the hourly range is $50.00 - $60.00.

At Voyatek, we believe in supporting our employees with a comprehensive benefits package designed to enhance their well-being and professional growth. Please note that eligibility for certain benefits may vary based on your role and employment status.

• Flexible Work Schedules
• Health, Dental, and Vision Insurance
• Medical, Limited, & Dependent Flexible Spending Accounts (FSA)
• Health Savings Account (HSA) with Employer Contributions
• Company-Paid and Voluntary Life Insurance
• Long and Short-Term Disability Insurance
• Accident, Critical Illness, & Hospital Indemnity Insurance
• 401(k) Retirement Plan with Company Match and Immediate Vesting
• Wellhub Fitness and Wellness Platform
• Pet Insurance
• Training Opportunities
• Employee Referral Bonus Program

We are committed to fostering a workplace that supports both your personal and professional aspirations.

As part of our commitment to maintaining a compliant workplace, all final candidates will undergo and must successfully pass a pre-employment (post offer) background check. The background check may include, but is not limited to, verification of employment history, education, criminal records, and other relevant checks. Background check results will be evaluated in accordance with applicable law. For certain positions, additional client-specific background screenings may be required at the time of hire or in the future, in accordance with client requirements.

If you think you are a good fit for us, we encourage you to apply. Check out our career website for all open positions!

Voyatek provides equal employment opportunities to all employees and applicants for employment. Voyatek will make employment decisions without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status or domestic violence victim status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Employment decisions include all terms and conditions of employment, including recruitment and hiring, job assignment/ placement, promotion, upgrading, demotion, termination, layoff, recall, transfer, leave of absence, rates of pay or other compensation, internship, and training.