A field systems engineer in Riyadh supporting KSA public-sector customers' Nutanix environments: installation, upgrades, 3-tier and cross-hypervisor migrations (ESXi to AHV), monitoring, troubleshooting, capacity planning, PoCs, and advising on Nutanix best practices. Core tech: Nutanix AOS/AHV, VMware ESXi/Hyper-V, with 5+ years in system administration and virtualization; Arabic speakers only.
The Nutanix System Engineer role focuses on driving the adoption of Nutanix products, ensuring customer satisfaction through effective administration and support of their Nutanix environments, while acting as a trusted advisor for best practices and architecture solutions.
Responsibilities:
Assess current usage of Nutanix products (core and portfolio) and drive adoption.
Understand Nutanix best practices, architecture, and engineering problem-solving skills to present options to customers.
Ensure good customer experience by effective administration and support of the customer's existing Nutanix environment, covering:
Installation and configuration of Nutanix core products.
Upgrades and patching.
Migration from 3-tier to Nutanix.
Cross hypervisor migrations, e.g., ESXi to AHV.
Proactively monitor alerts and perform remediation.
Troubleshoot performance and availability issues.
Capacity planning & reporting.
VM lifecycle management (creation, deletion, cloning, snapshot, etc.).
Collaborate with Nutanix support for advanced troubleshooting.
Participate in planning and execution of DR drills.
Act as a trusted advisor to customers, providing guidance on Nutanix best practices, reference architecture, and validated designs.
Guide and mentor junior team members on day-to-day Nutanix administration.
Liaise with Nutanix support and/or third-party vendors to troubleshoot and solve technical issues.
Leverage Nutanix products and features to automate administrative tasks.
Collaborate with the Nutanix Sales Team to identify and communicate new opportunities, as well as ongoing customer status and reporting.
Keep the customer informed by providing status reports on projects, updates to software, and any ancillary documentation.
Conduct Proofs of Concept (PoCs) for Nutanix portfolio products.
Train and enable customer resources.
Sound experience of 5+ years in system administration and virtualization technologies.
Excellent knowledge of Nutanix AOS/AHV and/or Hyper-V / VMware ESXi or other converged or hyperconverged platforms.
Able to independently analyze and diagnose highly complex problems across different platforms.
Customer-centric approach with excellent communication skills.
Comfort performing whiteboarding sessions, group presentations, and other customer-centric documentation.
Support the Public Sector team in KSA; Arabic speaker only.
Must Haves:
5+ years of experience in system administration and virtualization technologies.
Strong knowledge of Nutanix AOS/AHV and/or Hyper-V/VMware ESXi.
Ability to independently analyze complex problems across different platforms.
Excellent communication skills and customer-centric approach.
Nice to Haves:
VMware certification such as VCP or VCAP.
Nutanix NCP certification.
Experience in workload migration (both P2V and V2V).
Understanding of storage technologies and data protection methods (e.g., replication, snapshots, backup, restore).
Exposure to automation and scripting, preferably Python/PowerShell.