Norwegian Customer Support, big airline - Warsaw (hybrid)

Scalable Capital · Szczecin, PL · 2 months ago

Reference: COPO

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*You need a European passport to apply*

We offer

Performance bonuses
Relocation package from abroad
Hybrid work model after probation period
Work 5 days a week: Monday-Friday 07:00-19:00, Saturday-Sunday 09:00-18:00 (working Saturdays/Sundays twice a month)
Benefit package: LuxMed private medical care, MyBenefit cafeteria, life insurance
Fully paid training period (2 months, Mon-Fri: 8:00-16:30)
Development opportunities (high chance to grow internally, such as team leader, quarterly)
Multisport card
Social activities and events

In this customer support role you will be interacting with Norwegian customers, and only answering inbound calls. Some of your daily tasks include:

Answer questions about flights, products, prices, fares, rules, cancellations and refunds, and online services
Make changes in reservations - time and destination, or change of personal data
Handle special service requests (wheelchairs, special assistance, animals)
Identify the issues of clients, handle complaints, provide solutions and alternatives, guide customers within the time limits
Use guides and protocols provided during the training to ensure customer satisfaction
Communicating with customers in a friendly and professional manner

💭 You speak and write Norwegian fluently (C1) and you speak English (at least B2).

🎓 Experience in customer service, digital service platforms, and CRM tools is an advantage.

💻 You have a basic understanding and level of computer handling skills.

💪🏻 Excellent problem solving skills with the capability of research and identification of the right information.

🥇 You have strong written communication skills and you are service-oriented, professional, and thorough.

If you have any questions about the position, please feel free to send an email to [email protected].