Norwegian Customer Support Agent in Barcelona

Reference: HMBA

Barcelona, the cosmopolitan capital of Spain’s Catalonia region, is known for its art and architecture. The fantastical Sagrada Família church and other modernist landmarks designed by Antoni Gaudí dot the city. Museu Picasso and Fundació Joan Miró feature modern art by their namesakes. City history museum MUHBA, includes several Roman archaeological sites

Location

Barcelona city center (close to Diagonal metro station).

We are complying with advice from the government to ensure we can continue working within safe social distancing guidelines. This means that applicants must have these capabilities, if they need to work from home:

• A practical work environment including a comfortable and safe space to work with minimal noise disruption and a table and chair to work from
• A Windows PC with Windows 10 or Apple Mac with Mac OS 10.15 or higher, 4 GB RAM
• A Mobile Phone with Spanish SIM card
• 200kb home internet
• Microphone is mandatory incorporated in the PC or laptop

Job Description

For our Customer Service Center in Barcelona, Spain, we are looking for Customer Service Agents who are excellent (both spoken and written) in the Norwegian language. The employment is fulltime with a permanent contract.

We require that you provide us with evidence of your proof of right to work in Spain (mandatory NIE number).

The job of a Customer Service Agent comes with responsibility – and lots of fun. Your to-do list includes:

• Provide fantastic service in all situations - your contact with the customer per phone or email are essential to the customer's shopping experience
• Communicate clearly - part of the contact to our customers takes place in writing, and therefore your ability to formulate yourself clearly is important
• Actively contribute to the work with our values and work environment. Feedback and teamwork are our greatest strengths

Your Profile:

We believe you are a sales minded, social, open, communicative and ambitious team player full of drive and optimism.

Your personal qualities also include:

• Have strong communication skills in writing and speaking - you are the ambassador, and your ability to create good relationships with our customers is the key to success
• Speak fluent Norwegian as a native language
• Can understand and communicate in English, both orally and in writing - as part of an international company, a large part of our daily work is done in English
• Works thoroughly and efficiently with routine tasks - you can always ensure the quality of both new and repeated tasks
• Have a positive approach to solving every customer's challenges
• Have a good IT understanding and enjoys to guide our customers when navigating our digital platforms such as our website and app
• Have a great personal drive for development in customer service - we are constantly working with ambitious goals