Night Manager - Sheraton Heathrow Hotel

POSITION SUMMARY

As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us means becoming part of a global hospitality brand where people are at the heart of everything we do. We are seeking an experienced and passionate Night Manager to lead our Nights team at Sheraton Heathrow Hotel, ensuring exceptional guest experience and operational excellence.

We’ll support you in and out of the workplace by offering:

• Competitive rate of pay - £30,285 plus Night Allowance
• Upsells and guest referral incentives uncapped!
• Complimentary car park - worth up to £1,300.00 p/a
• Complimentary uniforms/free dry cleaning - worth up to £1,000.00 p/a
• Dental and Eye care benefits worth up to £1,000.00 p/a
• Paid meal break and free meals on duty
• Team-spirited co-workers
• Encouraging management
• Wellbeing programs
• Learning and development opportunities
• Discounts on hotel rooms and food and beverage
• Recognition programs
• Inspiring career mentors
• Friendly and vibrant team atmosphere
• Network of inspiring business leaders that support development and endless opportunities
• Travel the world with the #1 leader in hospitality (Global Transfers)

JOB ROLE:

• Act as Hotel Representative in the absence of the Executive Committee and Senior Management, displaying an outstanding approach with guests and confident when taking appropriate and sound decisions.
• Anticipate guests needs to enhance service quality, ensuring that the same customer service standard is maintained by front line associates and preventing unsatisfactory issues from occurring
• Responsible for all processes in the entire hotel during the night, with an extreme attention to detail when preparing and reviewing the end of day process, daily audit reports, summarizing activity, settlement, discrepancy data and trends; proofing and distributing reports.
• Strong supervisory and staff management skills.
• Maintaining a high level of personal service and guest recognition, with particular attention to VIP's and amenities.
• Responsible for a smooth , structured and complete handover and communication with other Duty Managers

WHAT WE ARE LOOKING FOR:

The role of Night Manager is aimed at someone who has previous experience as a Duty Manager or Night Supervisor ready for the next step, very knowledgeable of Front Office Operations and End of Day Procedures. A high expectation of pleasing customers and dealing with complaints successfully through Duty Manager shifts, applying recovery techniques are essential for this role as well as having the ability and passion to deliver outstanding results, taking independent but thoughtful decisions.
• Experience in first aid procedures, emergency evacuation and crisis response would be advantageous
• Fantastic customer service attitude with outstanding attention to detail and strong organizational skills plus the ability to work well under pressure.
• Flexibility of hours is essential as the successful candidate may work some day shifts.
• Experience working in a hotel and opera skills would be desirable

YOU’RE WELCOME HERE:

Our highest priority is making you feel as welcome as our guests. At Marriott International, you'll be appreciated, supported, and provided with opportunities to grow and develop your career.