Night Auditor

Night Audit Job Title: Night Auditor Status: NON-EXEMPT
Reports to: General Manager

Position Summary:
The Night Auditor is responsible for the prompt and efficient balancing of the day’s transactions of the entire hotel, as well as for safeguarding both the hotel’s guests and its assets by following all established safety and security policies. He or she is responsible for the courteous and efficient check in and check out of guests and for meeting many other guests needs during their stay. The Night Auditor is also responsible for the collection of monies for services rendered during a guest stay. Responsible for the smooth operation of the front office, and for ensuring that all standard operating procedures pertinent to the Front Office are followed.
Experience & Education:

1 to 2 years of experience in a hotel or a related field preferred.
High School diploma or equivalent required.
College course work in related field helpful
Previous customer service experience strongly preferred.
Ability to work with various types of equipment such as computer, Credit Card Authorization machine, projector, copier, scanner, other office equipment, telephone, two-way radio.
Ability to work with Microsoft Office products and various other software programs.
Valid driver’s license required.

Requirements:
Work Environment – Ability to work:

Under variable temperature conditions
Under variable noise levels
Indoors
Long hours sometimes required.

Physical Requirements:
Light work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects

Ability to work under variable temperatures and noise levels
Near Vision - The ability to see details at close range
Ability to bend, stretch, twist or reach with your body and arms
Must be able to stand and/or walk for lengthy periods of time

Mental Requirements:

Oral and Written Comprehension and Expression - Must be able to convey & understand information and ideas in English
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular need.
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
Mathematical Reasoning - Must be able to work with and understand financial information and data, and basic arithmetic functions.
Multi-Lingual skills helpful

Essential Duties & Functions:

Approach all encounters with guests and employees in a friendly, service oriented manner
Maintain regular attendance, as required by scheduling which will vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming, as defined in the hotel handbook, when working

Comply at all times hotel’s policies and procedures to encourage safe and efficient hotel operations
Positively interact with hotel guests
Check guests in and out of the hotel
Confirm payment method at check in and obtain full payment at check out
Log all requests and confirm completion
Direct guests to daily functions within the hotel
Review PMS inventory and house count for availability and rates
Book reservations for day of arrival or future stays
Balance and prepare individual paperwork for closing shift
Balance bank daily (which includes counting bank before beginning a shift and after shift closes)
Maintain and market special guest programs
Handle incoming/outgoing calls
Take and deliver messages
Be familiar with guest privacy
Provide information about hotel
Know emergency procedures
Know VIP procedures
Run copies and charge guests as needed

Send faxes and charge as needed
Run daily arrival report and annotate guest reservation/inform team of special requests
Review changes in Policy and Procedure
Distribute faxes, packages, and mail to guest services for delivery, or inform guest of receipt
Stock and clean work space for next shift
Distribute billing reports to hotel outlets
Prepare key check inventory
Block bus tours and notify Housekeeping

Keep immediate supervisors fully informed of all challenges or matters requiring his/her attention
Balance number of rooms and revenue each night

Prepare necessary reports, and Month End Reporting
Balance Guest Services and Food and Beverage cashiers’ work
Balance credit cards and Batch them

Non-Essential Duties:

Other duties as assigned.