Nextgen Applications Engineer I

NON REMOTE POSITION

Under the direction of the Director of Clinical Applications, this position is responsible for evaluation, troubleshooting, optimization, customization and testing of Nextgen application and ancillary tools. Assist with streamlining application documentation and customization structure. Assist with application performance evaluation and implementation of ancillary utilities. Create automated reports for application audits and clinical reporting. Assist with evaluation of departmental Nextgen reporting workflows and streamline via automation. The Nextgen Applications Engineer I will work closely with Nextgen Application Specialists and Nextgen Business Systems Analyst/Auditor to evaluate current workflows, optimize template trigger performance, review audit report requirements for audit report automation. Assist Director of Clinical Applications with application upgrade requirement evaluation, preparation and upgrade execution. Nextgen Applications Engineer I will interact with other departments, clinic personnel, and outside providers in a professional and friendly manner, will create and maintain a positive relationship with our internal and external customers.

• Design and customize Nextgen templates and documents as directed by supervisor.
• Assist with clinical system upgrades, interface builds, application testing and data validation.
• Evaluate Nextgen workflows and audit processes to automate audit reports and optimize template performance.
• Demonstrate advanced knowledge of SQL.
• Create ad-hoc business intelligence reports for the user community, where appropriate, under the direction and review of Supervisor.
• Streamline application workflow documentation repository.
• Configure, support and troubleshoot Nextgen application and other 3rd party applications that interface with Nextgen.
• Receive, validate, clarify, and prioritize business unit requests from Supervisor.
• Identify template performance issues and provide corrective measures.
• Create complex functions, scripts, stored procedures, and triggers to support application dev.
• Manage relationships and expectations of Business and IT personnel through communication, priority setting and negotiation as needed.
• Participate in developing information and data models, leading to creation or enhancement of data warehouse to support business needs.
• Identify and track functional issues, driving toward resolution with appropriate business leaders and escalating, as needed, to Supervisor.
• Occasional travel (up to 15%) to BFMC/HPN sites or training facilities within the continental United States may be required, based on specific project assignment and business needs.
• Other duties as assigned.