Network Technician

Technology Technician

Primary Purpose:

Provide a single point of contact for all district staff, parents/legal guardians, and students to resolve problems to include but not limited to computer, software, and communications services. Perform on-site technical work to install and maintain computer equipment and network and software applications at an assigned campus. Respond to work order requests by diagnosing and repairing network, audio visual, and computer hardware and software issues. Work closely with other Technology personnel to identify and resolve issues. Responsible for help desk support via email, help desk, or phone related to technology issues and distribution of technology-related work orders.

Qualifications:

Education/Certification:

High school diploma or GED

CompTIA A+ or industry equivalent certification (preferred)

Special Knowledge/Skills:

Excellent customer service skills

Broad knowledge of computer hardware and software applications

Basic knowledge of networking principles

Basic knowledge of telecommunications (telephony) principles

Ability to troubleshoot and maintain network cabling and equipment

Ability to input large amounts of data accurately and in a timely manner

Ability to detect and resolve technology-related problems on Windows, ChromeOS, and MacOS operating systems

Ability to install, diagnose, and perform repairs on computers and peripherals

Possess strong verbal, written, organizational, and interpersonal skills

Ability to establish and maintain harmonious working relationships, demonstrating tact, diplomacy, and patience, with those contacted in the course of work

Experience:

1 year of work experience in technical support position (preferred)

Major Responsibilities and Duties:

Help Desk Support

1. Receive support tickets and work cooperatively to assist end-users such as staff, parents/legal guardians, or students to resolve problems related to district software and hardware.

2. Communicate with software and hardware vendors to resolve end-user problems.

3. Communicate professionally with staff, parents/legal guardians, students, other technicians and administrators to detect and resolve end-user problems via helpdesk, phone, or email.

Installation

4. Install, relocate, and upgrade computers and peripherals.

5. Install network cabling and assist with troubleshooting networking equipment.

6. Install and configure software as needed.

Technical Support

7. Install, relocate, and upgrade computers and peripherals.

8. Install network cabling and assist with troubleshooting networking equipment.

9. Install and configure software as needed.

10. Assign priority to and process technology-related work orders. Evaluate and recommend technology-related repairs and costs.

11. Analyze and identify trends in the help desk system and submit reports to administration accordingly.

12. Assist with the organization and distribution of technology-based material for classroom use.

Equipment Repair and Maintenance

13. Diagnose and repair network connectivity and hardware issues, including printers, telephony, and computing equipment

14. Diagnose and repair equipment, including printers, Chromebooks, laptops, tablets, and desktops.

15. Assist with servicing physical security and communications equipment.

16. Maintain and create technical documentation as required.

17. Maintain accurate records of time and materials required to perform repairs and service.

18. Maintain accurate inventory of all computing and presentation equipment on the campus and rectify/update on a regular schedule.

19. Assist with setup of Audio and Video equipment in large space venues as needed.

20. Provide Technical support for school events as scheduled by the campus or other departments.

21. Configure and adjust bell schedule for campuses and adjust schedule when necessary.

22. Maintain accurate records of time and materials required to perform repairs and service.

Other

23. Comply with policies established by federal and state law, State Board of Education rule, and local board policy.

24. Follow district safety protocols and emergency procedures.

25. Assist with on-boarding and training new personnel.

Supervisory Responsibilities:

None.

Equipment Used:

Hand tools and test instruments for electronic repairs. Additional equipment may include, but is not limited to personal computers, and peripherals.

Mental Demands/Physical Demands/Environmental Factors:

Tools/Equipment Used: Hand tools and test instruments for repairs on standard office equipment including computers and peripherals, and printers

Posture: Climbing, kneeling/squatting, bending/stooping, pushing/pulling, and twisting

Motion: Frequent walking, grasping/squeezing, wrist flexion/extension

Lifting: Frequent light lifting and carrying (under 15 pounds); may require heavy lifting (45 pounds or more)

Environment: Occasional prolonged and irregular hours may be required

Mental Demands: Work with frequent interruptions; maintain emotional control under stress