WE ARE HIRING: Network & Security Team Lead
Location: Sri Lanka
Employment Type: Full-Time
Work Arrangement: Hybrid
Industry: Managed Services & Network Security
About the Role
Our client is seeking an experienced Network & Security Team Lead to lead a high-performing team of Network & Security Engineers within a managed services environment.
This role combines technical leadership, service delivery management, stakeholder engagement, and operational excellence. The successful candidate will be responsible for driving team performance, ensuring SLA compliance, managing escalations, delivering exceptional customer experiences, and providing technical leadership across complex network and security environments.
The ideal candidate will possess strong leadership capabilities, deep technical expertise in network and security technologies, and experience managing teams within ITIL-driven service delivery environments.
Key Responsibilities
Team Leadership & People Management
- Lead, mentor, and develop a team of Network and Security Engineers.
- Foster a culture of technical excellence, accountability, and continuous improvement.
- Conduct regular performance reviews, coaching sessions, and development planning.
- Establish clear expectations and performance objectives for team members.
- Support recruitment, workforce planning, team resourcing, and succession planning initiatives.
- Manage team capacity, leave schedules, timesheets, and operational requirements.
Service Delivery & Operations
- Ensure successful service delivery in accordance with established SLAs and KPIs.
- Manage customer ticket queues, escalations, and service requests.
- Oversee integrated service management practices aligned with ITIL frameworks.
- Coordinate network changes, releases, and configuration updates within approved maintenance windows.
- Ensure accurate documentation and operational records are maintained.
- Support on-call operations and critical incident management when required.
Technical Leadership
- Provide technical guidance and leadership for complex network and security issues.
- Lead root-cause analysis investigations and drive long-term corrective actions.
- Troubleshoot network, security, wireless, routing, switching, and cloud connectivity issues.
- Execute and oversee critical infrastructure and security changes.
- Collaborate with Solution Architects and Professional Services teams on customer solutions.
- Stay current with emerging technologies, industry trends, and security best practices.
Customer & Stakeholder Management
- Build strong relationships with customers, vendors, and internal stakeholders.
- Ensure proactive communication regarding incidents, risks, and service issues.
- Collaborate with third-party suppliers and technology partners.
- Bridge technical and non-technical communication gaps through effective stakeholder engagement.
- Participate in customer meetings and service reviews to maintain high satisfaction levels.
Continuous Improvement
- Identify opportunities to enhance customer service delivery and operational efficiency.
- Drive innovation initiatives within the Network & Security practice.
- Support process improvements aligned with ITIL best practices.
- Invest in continuous professional development and team capability building.
Requirements
- Minimum 5 years of experience leading engineering teams within technical support or managed services environments.
- Proven leadership experience managing high-performing technical teams.
- Strong customer-focused mindset with a commitment to service excellence.
- Experience operating within ITIL-aligned service management environments.
- Strong communication, stakeholder management, and relationship-building skills.
- Excellent problem-solving, decision-making, and organizational abilities.
- Experience managing KPIs, SLAs, resource planning, and team performance.
Technical Requirements
- Juniper JNCIS-ENT certification.
- Juniper JNCIS-MistAI certification.
- Palo Alto PCNSE certification.
- Experience with Palo Alto Prisma Access.
- Strong expertise in Juniper SSR & SRX Routing and Switching technologies.
- Strong knowledge of OSPF, BGP, and software-defined networking concepts.
- Experience troubleshooting Aruba Wireless and Juniper Mist Wireless environments.
- ITIL certification and experience implementing ITIL best practices.
- Hands-on experience with ServiceNow.
- Experience with network monitoring tools such as SolarWinds and Nagios.
Preferred Qualifications
- JNCIP-ENT or JNCIE-ENT certification.
- Cisco CCNP certification.
- Experience with RingCentral administration and troubleshooting.
- Understanding of VoIP technologies and protocols including SIP, RTP, H.323, MGCP, and SCCP.
- Diploma, TAFE qualification, or tertiary education in Information Technology, Networking, or a related field.
Ready to take your career to new heights?
We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you!
Our client is looking for a skilled individual to fill the role of Network & Security Team Lead.
Apply now and see how you can be the perfect fit for this exclusive position!
#InTalentAsia #CareerOpportunity #JobVacancy #NetworkSecurity #TeamLead #NetworkEngineer #CyberSecurity #Juniper #PaloAlto #PrismaAccess #ITIL #ServiceNow #ManagedServices #NetworkOperations #CareerGrowth #ElevateYourCareer