Network Engineer

SD Worx is a leading European provider of Payroll and HR services, with a strong global presence. We operate across Europe and in Mauritius. Our mission is simple yet powerful: to bring people solutions to life and transform HR into a true value driver for our clients and their people. Our people solutions cover the entire employee journey, from salary payments to attracting, rewarding, and developing talent. Ready to be part of this journey and make an impact with us? About the role: You will be part of the Network team, which is responsible for the operation, design, configuration and implementation of the entire network infrastructure at SD Worx. Customer centricity should be the top priority. The team works in a complex multidisciplinary infrastructure consisting of Cisco switches and routers, Checkpoint firewalls, and F5 load balancers. Your responsibilities: 1. Align with business and projects in terms of requests, (service) requests and new services 2. Assess new applications based on architectural standards, policies and regulations 3. Align designs with other teams in the technical engineering department 4. Perform a Root Cause Analysis (RCA) of major incidents in collaboration with senior engineers 5. Provide level 3 operational support on incidents, resolving complex network issues 6. Prepare (plan) network changes for approval and deployment by the CAB 7. Deploy network changes 8. Document solutions and ensure knowledge transfer within the team 9. Optimize the current environment 10. Maintain and support projects (e.g., data center projects) 11. Design and develop advanced features in a business context 12. Take the lead on new designs/features within the network team, with a focus on team and collaborative work Our expectations: Adopt a customer-centric approach - You proactively identify new developments in expertise and translate this knowledge into working methods, processes, products, services, assessments, cutting-edge expertise/knowledge innovation assignments within the organization. - You proactively challenge current expertise, seeking out and/or bringing new expertise to your own functional team and value chain teams. Agility - Develop and advise a large portfolio of external and internal clients with complex needs/contexts, and plan and execute actions to fully satisfy clients, including in the long term. Shine when things go wrong by focusing on the entire customer journey. - Develop and share expertise both within the company and the support units or the client organization, regardless of cultural and language barriers. Log in - Ability to develop productive networks within and outside the SD Worx Group, with customers in the market and in the network of technical expertise. Be recognized as a reliable source of information/expertise, be solicited for your coaching expertise. - Ability to leverage extensive networks to influence, negotiate or effectively mediate or coach to find a win-win solution for complex topics and with high-level stakeholders from the client's environment or the SD Worx Group. - Stimulate the open network environment for the sharing of expertise and knowledge, inspiring and coaching others to be part of and actively participate in them.