Why you:
As a Senior Network Engineer, you will be responsible for providing 24/7 network support to clients across the globe in enterprise network operations and handling escalations and severe cases.
If this is you, and you wonder what it would be like to work at Pythian, reach out to us and find out!
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What you will be doing:
This position is accountable for ensuring:
- Administration and Management of complex networking solutions in enterprise data centers and remote offices worldwide.
- Extensive experience with Cisco Catalyst and Nexus switches.
- Advanced knowledge of ARP, MAC Address Table, VLAN, Spanning Tree Protocol, EtherChannel, Switch Stacking, HSRP/VRRP, Access Lists (ACLs), and NAT.
- Hands-on experience in configuring and troubleshooting Enterprise LAN and WAN.
- Comprehensive knowledge of networking fundamentals, including TCP/IP, BGP, OSPF, MPLS, VPN technologies (IPSec, GRE), and routing/switching principles.
- Hands-on experience in implementing security measures like access control lists (ACLs) and firewall policies to protect the network
- Must have experience in enterprise network operations in handling escalation and severity cases.
- Coordination with ISP, clients and onsite technical teams for troubleshooting network and security incidents.
- Providing permanent remediation for affected endpoints in our network environment
- Documenting network issues related to Incidents with in-depth event logs, RCA, and evidence
- IOS/firmware upgrade in Cisco network devices as and when required
- Good to have experience in configuring and troubleshooting CISCO wireless controllers, Aerohive Products.
- Excellent client-facing communication skills and the ability to Manage client interactions and escalations, ensuring client satisfaction and timely resolution of critical issues.
- Facilitate P2/P1 Technical calls from the network's end, demonstrating exceptional communication and problem-solving skills to de-escalate situations and provide clear, concise updates to clients.
What we need from you:
- 5-10 years of experience implementing and managing multi-vendor network solutions.
- Extensive experience in Routing and Switching.
- Prior experience collaborating with global clients from the US, Europe, and APAC regions
- Excellent written and verbal communication skills, with a proven ability to manage client expectations and handle high-pressure situations effectively.
- Must be able to effectively handle multiple projects simultaneously
- Analytical and problem-solving skills, with a focus on delivering effective solutions and efficiently managing client escalations. CCNA or CCNP Certifications are an asset.
What you will receive:
- Love your career: Competitive total rewards package. Blog during work hours; take a day off and volunteer for your favorite charity.
- Love your work/life balance: Flexibly work remotely from your home, there’s no daily travel requirement to an office! All you need is a stable internet connection.
- Love your coworkers: Collaborate with some of the best and brightest in the industry!
- Love your development: Hone your skills or learn new ones with our substantial training allowance; participate in professional development days, attend training, become certified, whatever you like!
- Love your workspace: We give you all the equipment you need to work from home including a laptop with your choice of OS, and an annual budget to personalize your work environment!
- Love yourself: Pythian cares about the health and well-being of our team. You will have an annual wellness budget to make yourself a priority (use it on gym memberships, massages, fitness and more). Additionally, you will receive a generous amount of paid vacation and sick days, as well as a day off to volunteer for your favorite charity.
Hiring Disclaimer
- The successful applicant will need to fulfill the requirements necessary to obtain a background check.
- Accommodations are available upon request for candidates taking part in any aspect of the selection process.
AI Disclaimer
Pythian may utilize Enterprise Generative Artificial Intelligence (AI) tools or features throughout its hiring process. These tools help us manage high volumes of applications efficiently and may be employed to review applications, analyze resumes, and assist with other recruitment steps. While Pythian uses AI in its hiring process, it does not substitute for human judgment. Our Talent Acquisition Team reviews all AI-generated recommendations, and the system is subject to regular bias audits to ensure fairness and compliance with all applicable employment and human rights laws. All final hiring decisions are made by, and remain the responsibility of, human decision-makers. By applying for this position, you consent to Pythian’s use of these AI tools in the evaluation of your application. You have the right to request a human review of any solely AI-driven decision or to request an accommodation. Should you require further details regarding the processing of your data, please reach out to us.