Role Summary
We are seeking for a Network Engineer to be part of the team to monitor, support and manage enterprise-grade networking and security solutions across on-premises and cloud environments. The role requires working knowledge on monitoring tools, network routing & switching, load balancing, firewalls, and cloud-native security, with additional skills in automation, and SDN considered a plus.
Key responsibilities
- Ensure that the network is performing normally by using network monitoring tools (e.g., SolarWinds, PRTG, Nagios)
- Ensure that all incidents reported are supported on timely manner.
- Travel to remote sites for troubleshooting and support as needed.
- Ensure that all alerts and events in the monitoring tools are being attended to.
- Perform timely escalation to 3rd vendors for hardware, software and telco related problems.
- Support service requests for operational changes related to load balancers, network switching and routing, firewall rules, update of security policies in security devices.
- Perform firmware upgrades for network and security devices.
- Check and react to security events on intrusion detection and prevention system, WAF
- Check, troubleshoot and log ticket to Cloud Service Providers for networking components deployed in Azure, AWS.
- Proficiency in using network monitoring tools (e.g., SolarWinds, PRTG, Nagios)
- Analyze network performance issues and recommends optimization options for implementation.
- Perform NetFlow tracing
- Ensure timely update and closure of ITSM tickets
- Work with the team and 3rd party vendors to provide root cause analysis for incidents.
Required Skills & Qualifications
- 5 years of relevant hands-on experience.
- Strong understanding of routing protocols, SDN, VPNs, and network security best practices.
- Certification: CCNA or CCNP or equivalent (Preferred)
- Experience with network monitoring and support of Cisco Routing and Switching, Network load balancers, Checkpoint or Palo Alto Firewalls
- Familiar with ITIL best practices and processes
- Good knowledge of networking (IP addressing, routing, VLANs)
- Familiarity with automation tools (Python, Ansible) and orchestration concepts.
Desired Skills & Qualifications
- Experience with Software-Defined Networking (SDN): Cisco ACI, VMware NSX, Juniper Contrail, SD-WAN.(pref)
- Proficiency in network monitoring tools (SolarWinds, PRTG, Nagios) and performance optimization.
- Knowledge of VPN and remote access solutions (Cisco AnyConnect, Palo Alto GlobalProtect).
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