Overview
Job Description
Department: Technology – Infrastructure & Network Operations
Team: Network Operations
Title: Network Engineer
Position Summary
The Network Engineer is a core member of the Network Operations team responsible for designing, implementing, and optimizing HealthEdge’s enterprise network infrastructure across on-premises data centers, cloud environments, and remote access platforms. This role operates within a team-driven model emphasizing 24/7 availability, ITIL-aligned processes, automation, and measurable operational outcomes in support of our healthcare SaaS platform.
Essential Responsibilities
Technical Execution & Operations
- Design, configure, and maintain LAN/WAN, SD-WAN, VPN, firewall, and load-balancing infrastructure across multi-site and multi-cloud environments
- Monitor network performance (SolarWinds, Datadog, ThousandEyes) and proactively resolve issues before they impact service delivery and SLA targets
- Implement network security controls including firewall rule sets, IDS/IPS, segmentation, NAC, and zero-trust architecture principles
- Design and manage AWS network infrastructure — VPCs, subnets, route tables, IGW, NAT Gateways, and ELBs — for scalable, highly available architectures
- Configure AWS Transit Gateway and VPC peering for secure, low-latency connectivity across accounts, regions, and on-premises environments
- Implement AWS Direct Connect and Site-to-Site VPN for hybrid connectivity between HealthEdge data centers and AWS
- Administer AWS Route 53 including private hosted zones, resolver rules, and health-check-based routing policies
- Manage AWS Security Groups, Network ACLs, AWS Network Firewall, and AWS Shield for least-privilege access and DDoS protection
- Leverage AWS CloudWatch, VPC Flow Logs, and AWS Network Manager for observability, traffic analysis, and anomaly detection
- Support Azure or GCP networking as required — VNets/VPCs, peering, and hybrid connectivity
Incident Response & Change Management
- Participate in 24/7 on-call rotation, triaging and resolving network incidents per SLA targets; contribute to post-incident reviews to drive MTTR reduction
- Execute network changes through established change management processes; serve as Tier 3 escalation resource for complex issues
Automation & Continuous Improvement
- Develop automation scripts and IaC (Ansible, Terraform, CloudFormation, Python) to improve monitoring, alerting, and network deployment workflows
- Build and maintain IaC for AWS network resources enabling repeatable, auditable deployments; surface optimization opportunities across the team’s roadmap
Documentation & Collaboration
- Maintain topology diagrams, runbooks, IPAM, and change records; support DR testing, vendor coordination, and legacy environment consolidation
- Collaborate across Infrastructure, Security, DevOps, and Application teams; mentor junior team members
Required Qualifications
- Bachelor’s degree in Computer Science, IT, Network Engineering, or equivalent professional experience
- 5+ years of hands-on enterprise network engineering or network operations experience
- Strong knowledge of routing and switching protocols (BGP, OSPF, EIGRP, VLANs, STP)
- Experience with enterprise firewall platforms (Palo Alto, Fortinet, Cisco ASA/FTD)
- Demonstrated AWS networking expertise: VPC, Transit Gateway, Direct Connect, Route 53, Security Groups, Network ACLs, AWS Network Firewall
- Proficiency with network monitoring tools (SolarWinds, Datadog, PRTG, or similar)
- Experience with SD-WAN (Cisco Viptela, VMware VeloCloud, Fortinet, or equivalent)
- Solid understanding of DNS, DHCP, IPAM, SSL/TLS, and PKI
- Hands-on experience with IaC and automation tools (Ansible, Terraform, CloudFormation, Python)
- Familiarity with ITIL-based incident, problem, and change management processes
- Excellent analytical and communication skills; ability to translate technical concepts for non-technical stakeholders
Preferred Qualifications
- Certifications: CCNP, CCIE, PCNSE, NSE, or AWS Advanced Networking Specialty
- Experience in healthcare SaaS or regulated environments (HIPAA, HITRUST, SOC 2)
- Experience with large-scale infrastructure integrations or M&A network consolidation
- Familiarity with HealthEdge products (HealthRules® Payer, HealthEdge Source™, GuidingCare®, Wellframe™)
- Network automation experience at scale in a 24/7 operations environment