Overview
Overview:
The Network Engineer is a core member of the Network Operations team responsible for designing, implementing, and optimizing HealthEdge’s enterprise network infrastructure across on-premises data centers, cloud environments, and remote access platforms. This role operates within a team-driven model emphasizing 24/7 availability, ITIL-aligned processes, automation, and measurable operational outcomes in support of our healthcare SaaS platform.
Essential Responsibilities:
Technical Execution & Operations
- Design, configure, and maintain LAN/WAN, SD-WAN, VPN, firewall, and load-balancing infrastructure across multi-site and multi-cloud environments
- Monitor network performance (SolarWinds, Datadog, ThousandEyes) and proactively resolve issues before they impact service delivery and SLA targets
- Implement network security controls including firewall rule sets, IDS/IPS, segmentation, NAC, and zero-trust architecture principles
- Design and manage AWS network infrastructure — VPCs, subnets, route tables, IGW, NAT Gateways, and ELBs — for scalable, highly available architectures
- Configure AWS Transit Gateway and VPC peering for secure, low-latency connectivity across accounts, regions, and on-premises environments
- Implement AWS Direct Connect and Site-to-Site VPN for hybrid connectivity between HealthEdge data centers and AWS
- Administer AWS Route 53 including private hosted zones, resolver rules, and health-check-based routing policies
- Manage AWS Security Groups, Network ACLs, AWS Network Firewall, and AWS Shield for least-privilege access and DDoS protection
- Leverage AWS CloudWatch, VPC Flow Logs, and AWS Network Manager for observability, traffic analysis, and anomaly detection
- Support Azure or GCP networking as required — VNets/VPCs, peering, and hybrid connectivity
Incident Response & Change Management
- Participate in 24/7 on-call rotation, triaging and resolving network incidents per SLA targets; contribute to post-incident reviews to drive MTTR reduction
- Execute network changes through established change management processes; serve as Tier 3 escalation resource for complex issues
Automation & Continuous Improvement
- Develop automation scripts and IaC (Ansible, Terraform, CloudFormation, Python) to improve monitoring, alerting, and network deployment workflows
- Build and maintain IaC for AWS network resources enabling repeatable, auditable deployments; surface optimization opportunities across the team’s roadmap
Documentation & Collaboration
- Maintain topology diagrams, runbooks, IPAM, and change records; support DR testing, vendor coordination, and legacy environment consolidation
- Collaborate across Infrastructure, Security, DevOps, and Application teams; mentor junior team members
Required Qualifications:
- Bachelor’s degree in Computer Science, IT, Network Engineering, or equivalent professional experience
- 5+ years of hands-on enterprise network engineering or network operations experience
- Strong knowledge of routing and switching protocols (BGP, OSPF, EIGRP, VLANs, STP)
- Experience with enterprise firewall platforms (Palo Alto, Fortinet, Cisco ASA/FTD)
- Demonstrated AWS networking expertise: VPC, Transit Gateway, Direct Connect, Route 53, Security Groups, Network ACLs, AWS Network Firewall
- Proficiency with network monitoring tools (SolarWinds, Datadog, PRTG, or similar)
- Experience with SD-WAN (Cisco Viptela, VMware VeloCloud, Fortinet, or equivalent)
- Solid understanding of DNS, DHCP, IPAM, SSL/TLS, and PKI
- Hands-on experience with IaC and automation tools (Ansible, Terraform, CloudFormation, Python)
- Familiarity with ITIL-based incident, problem, and change management processes
- Excellent analytical and communication skills; ability to translate technical concepts for non-technical stakeholders
Preferred Qualifications:
- Certifications: CCNP, CCIE, PCNSE, NSE, or AWS Advanced Networking Specialty
- Experience in healthcare SaaS or regulated environments (HIPAA, HITRUST, SOC 2)
- Experience with large-scale infrastructure integrations or M&A network consolidation
- Familiarity with HealthEdge products (HealthRules® Payer, HealthEdge Source™, GuidingCare®, Wellframe™)
- Network automation experience at scale in a 24/7 operations environment
Geographic Responsibility: Remote, US
Type of Employment: Full-time, permanent
FLSA Classification (USA Only): Exempt
Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
- The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
- Work across multiple time zones in a hybrid or remote work environment.
- Long periods of time sitting and/or standing in front of a computer using video technology.
- May require travel dependent on company needs.
The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check.
HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.
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**The annual US base salary range for this position is $84,000 to $89,000. This salary range may cover multiple career levels at HealthEdge. Final compensation will be determined during the interview process and is based on a combination of factors including, but not limited to, your skills, experience, qualifications and education.