Position Summary
The Network Administrator is responsible for the day-to-day administration, maintenance, monitoring, and support of the organization's network infrastructure. This role supports corporate offices, remote facilities, cloud-connected environments, and business-critical systems to ensure reliable, secure, and efficient network operations.
The ideal candidate possesses strong troubleshooting skills, experience supporting enterprise networking environments, and a commitment to delivering stable and secure connectivity for business operations.
Essential Duties and Responsibilities
Network Administration
- Configure, maintain, and support routers, switches, firewalls, wireless access points, and related network infrastructure.
- Monitor network performance, availability, and capacity to ensure optimal operation.
- Troubleshoot LAN, WAN, WLAN, VPN, DNS, DHCP, and internet connectivity issues.
- Perform network hardware replacements, firmware upgrades, configuration backups, and system maintenance.
- Maintain network diagrams, IP address inventories, and technical documentation.
- Assist with network expansion projects, upgrades, and infrastructure improvements.
Remote Site Support
- Provide support for remote business locations and field operations.
- Assist with installation, maintenance, and troubleshooting of site networking equipment.
- Coordinate with internet service providers, vendors, and contractors to resolve service interruptions and infrastructure issues.
- Participate in site deployments, upgrades, and technology rollouts.
Security and Compliance
- Support implementation and maintenance of network security controls.
- Assist with firewall administration, VPN management, access control configurations, and network segmentation initiatives.
- Support cybersecurity remediation efforts and vulnerability management activities.
- Follow company security policies, standards, and procedures.
- Maintain documentation required for compliance and audit activities.
Monitoring and Incident Response
- Utilize network monitoring tools to proactively identify and resolve issues.
- Respond to infrastructure incidents and service requests in a timely manner.
- Perform root cause analysis for recurring network issues and outages.
- Escalate complex issues as appropriate while maintaining ownership through resolution.
Project Participation
- Support technology deployments and infrastructure refresh initiatives.
- Collaborate with IT, cybersecurity, and business teams on operational projects.
- Assist in evaluating new technologies and recommending improvements.
- Develop and maintain standard operating procedures and technical documentation.
Supervisory Responsibilities
- This position has no direct supervisory responsibilities.
- May provide technical direction to contractors, vendors, and field personnel during installations, deployments, and service events.
- Performs other duties as assigned by the Director of Networking & Cybersecurity.
Required Qualifications
- Associate's degree or Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent work experience.
- Minimum of 3 years of experience supporting enterprise networking environments.
- Working knowledge of:
- TCP/IP
- DNS
- DHCP
- VLANs
- Routing and Switching
- Wireless Networking
- VPN Technologies
- Network Security Fundamentals
- Required hands-on experience administering Cisco Meraki networking platforms, including switches, wireless access points, security appliances, and the Meraki Dashboard.
- Required experience supporting network infrastructure and cloud-connected environments in both AWS and Microsoft Azure.
- Required hands-on experience using Python for scripting, automation, and network administration tasks.
- Experience troubleshooting network, internet, and connectivity issues.
- Strong analytical and problem-solving skills.
- Excellent customer service, communication, and documentation abilities.
Preferred Qualifications
- Cisco CCNA certification or equivalent industry certification.
- Experience with SD-WAN technologies.
- Experience with firewall administration and network security best practices.
- Experience with network monitoring and performance management platforms.
- Familiarity with Microsoft 365 and Entra ID environments.
- Experience supporting campus area networks, including multi-building wired and wireless network environments.
Knowledge, Skills & Abilities
- Strong understanding of networking concepts and infrastructure best practices.
- Ability to troubleshoot technical problems effectively and efficiently.
- Strong organizational skills with attention to detail.
- Ability to manage multiple priorities and deadlines.
- Ability to work independently and collaboratively within a team environment.
- Ability to communicate technical information to both technical and non-technical audiences.
Physical Requirements
- Ability to install, rack, and maintain networking equipment.
- Ability to lift and carry equipment weighing up to 50 pounds.
- Ability to work in data closets, telecommunications rooms, and equipment areas.
- Ability to climb ladders and work in confined spaces when necessary.
Work Environment
- Work is primarily performed in a standard office environment with extended periods of computer use.
- Work is also performed in data closets, server rooms, and telecommunications spaces where noise and temperature levels may vary.
- Travel to remote and field locations may require exposure to outdoor weather conditions and active operational environments.
- Must comply with all company safety policies, site access requirements, and personal protective equipment (PPE) standards while on site.
- Occasional after-hours, weekend, or on-call work is required to support maintenance windows and incident response.
Travel Requirements
- Ability and willingness to travel up to 20% of the time.
- Travel may include site assessments, infrastructure deployments, project implementations, training, and troubleshooting activities.
- Occasional overnight travel may be required based on business needs.
- Valid driver's license and ability to travel independently.