NetSuite Systems Administrator - #35335

Company Profile:

Our client is a Australian company specializing in the design, supply, and installation of electric vehicle (EV) charging infrastructure. They provide EV drivers with a wide range of high-quality EV chargers, cables, and installation services.

Our client is expanding their local presence in the Philippines and is seeking a seeking a proactive, collaborative and self-motivated DevOps Engineer to join their dynamic team.

This is an incredible career opportunity for someone seeking growth and skill enhancement through exposure to a highly diversified and collaborative team.

Duties & Responsibilities:

NetSuite and simPRO administration

• Administer and configure NetSuite and simPRO on a day-to-day basis.

• Configure and maintain NetSuite forms, fields, SuiteFlow workflows, saved searches, SuiteAnalytics, approvals, templates and alerts.

• Configure and maintain simPRO system settings, cost centres, catalogues and prebuilds, forms, templates and automations.

• Implement approved item-master, pricing and costing requirements within the systems, including field setup, upload templates and data mapping.

• Test configuration changes and vendor releases in a sandbox environment before production deployment.

• Manage production releases, including regression checks, change documentation, business impact communication and rollback planning.

Technical support and service management

• Act as the first point of technical support for NetSuite and simPRO administration requests and incidents.

• Maintain a simple support intake process and triage requests by urgency, complexity and ownership.

• Resolve day-to-day configuration and administration issues directly, and identify work that requires project scheduling, escalation or vendor support.

• Monitor support activity through JIRA reporting, including request volumes, priorities, resolution times, workload distribution and recurring themes.

• Use recurring support issues to identify opportunities for system improvements, stronger controls or user guidance.

Integrations and technical development

• • Monitor integrations that connect with NetSuite or simPRO, including integrations with third-party platforms.

• Diagnose integration failures, identify root causes and resolve data or configuration issues within NetSuite and simPRO.

• Work with relevant teams where user input, training or upstream data quality is affecting integration performance.

• Maintain and document the NetSuite API so internal teams and vendors can build against it reliably.

• Build minor scripts or integrations that sit entirely within NetSuite where appropriate.

• Coordinate complex integration changes with internal system owners and external vendors.

• Maintain accurate reporting on integration health and processing outcomes.

Reporting and data quality

• Build and maintain NetSuite saved searches, operational reports and dashboards.

• Review and remove duplicate, redundant or outdated saved searches and reports.

• Maintain a defined set of trusted operational reports that remain accurate, accessible and easy to find as systems and data change.

• Investigate data-quality issues within NetSuite and simPRO and correct the relevant system configuration or mapping.

Technical advisory and change support

• Advise internal teams on what NetSuite and simPRO can support, including system constraints, dependencies and downstream impacts.

• Assess the technical feasibility and impact of proposed operational or process changes.

• Provide technical input into system architecture and improvement initiatives while the relevant business owner retains responsibility for process design and decisions.

• Scope larger technical requests and coordinate their prioritisation, scheduling or escalation.

Security and access management

• Configure and maintain user roles and permissions across NetSuite and simPRO.

• Implement access controls and segregation-of-duties requirements agreed with the relevant business owners.

• Conduct regular access reviews and identify excessive, inappropriate or conflicting permissions for resolution.

• Configure accounts and permissions to reduce the risk of unauthorised changes or unintended impacts to integrations.

Vendor management

• Manage day-to-day relationships with NetSuite, simPRO and relevant implementation or integration partners.

• Coordinate technical support, incident escalation and complex delivery with vendors.

• Manage vendor support arrangements, contracts or retainers and maintain clear escalation paths and support contacts.

• Ensure vendor support can be accessed reliably when required, including when the role holder is unavailable.

Systems documentation

• Document system configuration, technical setup, integration behaviour and API requirements.

• Record technical resolutions and the reasoning behind previous system fixes.

• Maintain structured, current and accessible documentation so critical knowledge is not dependent on one person.

• Support onboarding and knowledge transfer by keeping key system documentation indexed and easy to locate.

Requirements

• 4+ years minimum experience of hands on NetSuite Administration experience

• Relevant experience in NetSuite Administrator, ERP Systems, Business Systems Administrator, Applications Administrator, NetSuite Technical Consultant

• System Configuration and ongoing support

• Integrations and Troubleshooting

• Reporting and saved searches, roles permissions and access management experience

• Strong practical systems administration capability: Able to advise on system functionality, technical options and the impact of proposed changes

• Supports and advises on system changes

Advantageous Skills:

• Any certifications related to Netsuite

• Experience in using simPRO