NEOMA Facilitator & Housing Support Worker

About the Position: In this full-time permanent role, the NEOMA Facilitator & Housing Support Worker will support families residing at the NEOMA building by fostering housing stability through life-skills programming and individualized support. Working in collaboration with the Calgary Homeless Foundation and other on-site partner agencies, the role is focused on delivering workshops, one-on-one coaching, and community-building events that empower families to build resilience, retain housing, and thrive. This role will also support the Home Again program’s case management.

Please note that the following are non-negotiable compliance requirements for all Closer to Home employees before an offer letter can be issued:

• First Aid Certificate Level C from an Alberta OHS Approved Agency
• A reliable personal vehicle
• Alberta Class 5 Driver’s License
• Clean 3 Year Driver’s Abstract - apply here
• Proof of $2M Liability Auto Insurance Coverage
• Police Information Check with Vulnerable Sector Search (completed within the last 6 months) - apply here
• Intervention Record Check (completed within the last 6 months) - apply here
• Please refer to the Qualifications section for details.

Responsibilities:

• Developing and delivering skill-building workshops tailored to tenant needs (e.g., tenancy skills, parenting, budgeting, home maintenance).
• Conducting in-home visits to provide individualized support in parenting, problem-solving, financial literacy, child development, and general life skills.
• Employing a Housing First approach while supporting families with complex needs, including mental health and addictions.
• Providing ongoing support to help tenants maintain housing stability.
• Connecting program participants with appropriate community resources and assisting with navigation.
• Hosting community events in collaboration with NEOMA partners to build positive tenant relationships and foster a sense of belonging.
• Covering the case load in the Home Again program which includes negotiating with landlords and advocating on behalf of clients
• Create a learning environment that is inclusive, empowering, and culturally responsive.
• Track and report on participant progress toward goals.
• Assist clients in locating and securing long-term housing, including liaising with landlords and attending property viewings.
• Build strong relationships with external agencies, landlords, and local services.

Qualifications:

• A Diploma or Degree in Social Services or a related discipline and/or previous experience working with vulnerable children and families is preferred
• 1-2 years of experience providing housing support to vulnerable populations
• Experience using the Homelessness Management Information System (HMIS) is an asset.
• Demonstrated experience working with families from diverse cultural backgrounds, including Indigenous communities.
• Strong interpersonal, communication, and advocacy skills.
• Cultural humility and an understanding of trauma-informed care practices.
• Ability to work independently and as part of a team in a community-based setting.
• Willing to work a flexible work week, including evenings and weekends when needed
• This position requires the use of a personal vehicle for work-related purposes. Applicants must show proof of a class 5 Alberta driver's license, a personal vehicle, and a clean 3-year drivers abstract. Applicants must also agree to maintain $2 million liability insurance on their personal vehicle, and consent to the possibility of an annual driver's abstract review to meet our insurance provider’s requirements.
• Mileage will be reimbursed in alignment with the CRA guidelines and CTH policy.
• First Aid/CPR Level C or higher
• A clean Intervention Record Check (IRC) from Children and Family Services and Police Information Check with Vulnerable Sector Check (PIC) are one of the non-negotiable compliance requirements for all Closer to Home employees before an offer letter can be issued. We highly encourage all applicants to apply for the IRC and PIC before the interview as it can take up to 6 weeks to process. Please apply for the IRC (free of cost) here and the PIC with Vulnerable Sector Check (~$75) here
• Can work full-time in Canada without sponsorship

Required Competencies

All positions at Closer to Home Community Services require (5) competencies: Instills Trust, Consumer Focus, Communicates Effectively, Situational Adaptability and Ensures Accountability.

Closing Date: Until suitable candidate is found

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

For more information on our organization, please visit our website at

Similar titles for this role: Housing Support Work, Program Facilitator

In the spirit of respect, reciprocity and truth, we honour and acknowledge that we are gathered on the ancestral lands of the Siksikaitsitapi (Blackfoot Confederacy), which is comprised of the Siksika, Kainai, Piikani and Amskapi Piikani Nations, and the shared territories of the Tsuut’ina Nation and Iyarhe Nakoda Nations, all of whom are the original signatories of the Blackfoot Treaty #7 in Southern Alberta. We also recognize Mohkinstsis (Calgary) as a home to members of the Metis Settlements and communities within Alberta.

In the spirit of respect, reciprocity and truth, we honour and acknowledge that we work on the ancestral lands of the Siksikaitsitapi (Blackfoot Confederacy) which is comprised of the Siksika, Kainai, Piikani and Amskapi Piikani Nations, and the shared territories of the TsuuTina and Iyarhe Nakoda Nations. We further acknowledge that Sikookotoki (Lethbridge) and Sa'am'sin (Medicine Hat) are home to many Indigenous people and respect various distinct cultures, languages and customs.

This role will be posted internally and is open to current CTH employees only at this time. If you are interested in applying for a role that is offered internally, please connect with your supervisor to complete a competency form. The completed competency form must be sent directly to the Human Resources dept. at [email protected] before the closing date. The hiring manager(s) will determine the candidates eligible for interview based on the applicant’s demonstrated competencies and the specific needs of the program.

The pay range for this role is:

$24.66 CAD per hour