NBA Designer - Contract - Sydney

Requirements

Responsibilities

· Work within a Customer Lifecycle Management (CLM) squad to understand the business goals and technical requirements for NBA activities to design, develop and execute these through Pega CDH.

· Hands-on use of Pega CDH platform to create actions, treatments, and group-level engagement policies, configure arbitration rules and taxonomy, and implement content and rules into new and existing NBA strategies

· Good to have working knowledge of Strategy Framework for Pega CDH NBAD.

· Work closely with our NBA Analysts and business stakeholders to support the definition of NBA designs and technical requirements for Pega CDH

· Design and conduct A/B and multivariate testing in Pega based on requirements, working with other squad members to optimise decision strategies based on results and performance

· Collaborate with our Data Science & Insights Analysts to complete analysis of available data to support ongoing performance, maintenance and optimisation of actions

· Support testing, QA, and business simulations to continually enhance the performance of our NBA activities.

· Act as an expert within the CLM and the Martech & Decisioning team on Pega CDH to foster a strong understanding and knowledge of its capabilities and best practices around usage.

· Foster a collaborative and high-performing culture, encouraging innovation and continuous improvement.

Expectation:

· Degree in relevant areas such as Business, Marketing, IT, Maths, Information Systems or Finance

· Extensive hands-on experience with Pega CDH (version 8.23, or minimum 8.7x onwards) and Pega 1:1 Operations Manager preferred

· A highly technical, hands-on, motivated, and collaborative individual with exceptional communication skills and proven experience working with diverse teams to deliver business outcomes.

· Strong analytical and problem-solving skills, with an ability to understand business requirements and technical requirements

· Experience and knowledge of testing methodologies to support continuous improvement of Next Best Action/Next best experience strategies.

· Strong SQL skills and good understanding of relational database structure, ideally using Teradata is a plus

· Deep knowledge and experience adhering to key legislation for direct marketing activities including Privacy Act, Spam Act & DNCR Act etc

Duration: 06 Months and possible extension

Eligibility: Australian/NZ Citizens/PR Holders only