National Service Manager - Elk Grove Village, IL
Yamazen ·
- Category
- Management
NATIONAL SERVICE MANAGER
Established for over 50 years, Yamazen Inc. is a leading importer and distributor of quality CNC manufacturing machinery, including machine tools and injection molding machines. We service manufacturers in the automotive, aerospace, construction equipment, medical, and I.T. industries.
Yamazen has an immediate opening for a National Service Manager to join our team. The National Service Manager (“NSM”) oversees the utilization, efficiency, development, and communication of Yamazen Inc.’s Service Technicians. The NSM is responsible for generating profit on a monthly and annual basis for the “Service” row of themfinancial statement.
Key Responsibilities include, but are not limited to:
- National oversight across regions.
- Direct accountability for service revenue and profitability.
- Ownership of utilization, efficiency and service KPIs.
- Leadership of training systems and process standardization.
- Critical responsibility for aligning Sales and Service.
- Customer service and conflict resolution.
- Monitor and evaluate team workload and utilization to ensure effective allocation of resources throughout the year.
- Analyze team capacity and productivity trends to identify opportunities for improved efficiency.
- Manage tools, gauges, and instruments through tool tracking system
- Develop and maintain a skills matrix.
- Develop and execute a consistent training schedule that includes all ST’s and all vendors; maintain personnel training files.
- Develop and maintain a procedure library.
- Continuously maintain communication with Regional VP’s, GM’s, RM’s, and Regional Service Managers regarding prioritization of service jobs, equipment installations proactive staff development, personnel problem resolution, and customer problem resolution.
- Create new revenue streams, such as Maintenance Contracts
- Progress and track Preventative Maintenance program to ensure profitability.
- P&L ownership for aftermarket departments
- Safety – Maintain safety records, reporting and adherence.
- Recruiting – oversee recruiting, hiring and onboarding of aftermarket teams
- Evaluate market trends and service rates by geographical region