National Accounts Service Delivery Specialist

Division 32 Duluth, GA

Summary

Responsible for managing post-sale service relationships for assigned national and multi-location customers; ensure inspections, service, and repair activities are executed in accordance with customer requirements, third-party compliance standards, and contractual obligations.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Establish and maintain post-sales relationships with assigned national and multi-location customers.
• Review customer requirements, third-party compliance standards, and set up inspection dispatches accordingly.
• Monitor and review inspections monthly to ensure all dispatches are completed, updated, or canceled as needed.
• Create deficiency proposals, generate and dispatch repair work orders, and communicate repair timelines to customers.
• Follow up on completed inspections to confirm service quality and identify additional service opportunities.
• Conduct periodic check-ins with clients between service intervals to maintain engagement and satisfaction.
• Address customer inquiries regarding billing, pricing, inspections, and service-related issues.
• Coordinate with internal operations teams and approved partners to ensure timely and accurate service delivery.

Education and/or Experience

Bachelor’s Degree and 5+ years of experience in service operations, national accounts, or account coordination; experience managing inspection and service workflows; experience in fire protection, life safety, inspection, or field service environments preferred.

Computer Skills

Microsoft Office applications and CRM systems, ServiceTrade preferred.

Physical Demands

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; walk; use hands to finger, handle, feel and reach with hands and arms.

***AGENCY NOTICE***

Agency Submissions: Century Fire Protection does not accept unsolicited resumes from external Headhunters, staffing agencies or search firms. Any resume submitted without a signed agreement will be considered property of the company, and no fees will be paid.