National Account Manager

Drive National Growth. Build Strategic Partnerships. Make an Impact.
Full-time | Location | Competitive Salary + Super
SPL is a rapidly growing provider of innovative linen service solutions, using technology, continuous improvement and operational excellence to deliver better outcomes for our customers. We are looking for an experienced National Account Manager to lead strategic customer relationships and drive commercial growth across our national key account portfolio.
Reporting to the General Manager – Commercial, you will build strong executive relationships, identify growth opportunities, protect revenue and margins, and work closely with our operational teams to deliver consistent service outcomes and support SPL’s continued national expansion.
What You'll Be Doing

Develop and execute strategic account plans, revenue strategies and retention plans for national key accounts.
Build trusted relationships with customer executives, procurement teams and operational stakeholders.
Drive organic growth, cross-selling, share-of-wallet opportunities and expansion across customer portfolios.
Lead commercial negotiations, pricing reviews, contract renewals and extensions while protecting revenue and margin.
Monitor account, service and customer performance, leading QBRs, reviews and significant issue escalations.
Partner with State, Operations, Service Delivery, Logistics, Finance and Marketing teams to deliver customer outcomes and continuous improvement.

What We're Looking For

Demonstrated experience managing national or strategic key accounts and complex customer relationships.
Proven ability to grow revenue, protect margins and identify and convert commercial opportunities.
Strong commercial, negotiation, account planning and stakeholder management capabilities.
Excellent communication skills with the ability to understand customer needs and influence senior stakeholders.
Experience using CRM systems, analytical reporting and performance data to manage strategic accounts.
A proactive, strategic and commercially focused approach, with service-based industry experience highly regarded.

Why Join SPL?

Grow Strategic Partnerships
Make a Commercial Impact
Join a Business That's Growing

About SPL
SPL provides linen services to customers in the accommodation, healthcare and mining sectors. SPL has grown rapidly over the past four years with over 1,000 employees, 15 fixed locations and 7 Linen Hubs and counting. Boasting the two largest laundries in the Southern Hemisphere, SPL has a vision to become a world-class provider through innovation. SPL continually invests in technology to help customers manage their linen circulation and spend while achieving the smallest carbon footprint possible.
SPL acknowledges that those with diverse experiences, perspectives and backgrounds enhance our workplace and our capability for innovation. Applications from Aboriginal and/or Torres Strait Islander Peoples, People with Disability and LGBTQIA+ people are encouraged to apply for any advertised position they may be suitable for within SPL.
If this sounds like you, click 'APPLY' today!