MSP Automation Developer

COMPANY

Parachute Technology is a Managed IT Service Provider. We have a friendly and supportive work environment, with a hands-on leadership. Primary headquarters is in San Ramon, CA.

We are doubling down on automation to improve client experience, reduce ticket volume, and increase technician throughput. You will design, build, and maintain automations across our PSA, RMM, and cloud platforms to streamline workflows, accelerate ticket resolution, and keep client environments compliant and well-configured at scale.

Job Description

• Automation and scripting
• Build and maintain reusable automations in Immybot, PowerShell/Python for Windows, Microsoft 365, Azure/Intune, and common MSP tooling.
• Create event-driven workflows using APIs, webhooks, and iPaaS/RPA (e.g., Microsoft Power Automate, Zapier, Logic Apps).
• Implement self-healing tasks in RMM for alert remediation, patching, software deployment, and configuration drift correction.

Workflow Optimization

• Map current service workflows (incident, request, change, onboarding/offboarding) and eliminate waste via automation.
• Reduce technician touch time by building triage, enrichment, and classification automations in the PSA.
• Automate asset lifecycle tasks: discovery, tagging, baseline config, policy enforcement, and documentation updates.

Platform Engineering and Reliability

• Own configuration hygiene across tenants (baseline policies, hardening, Intune device compliance, Conditional Access).
• Create CI/CD pipelines for scripts and policy-as-code with version control, peer review, and rollback.
• Add observability: logging, metrics, alerting, and dashboards for automation success/fail and ROI.

Data and Integrations

• Integrate PSA, RMM, documentation, and billing systems to ensure single source of truth (SSOT).
• Build data pipelines to surface insights (e.g., ticket drivers, SLA risk, noisy alerts) and prioritize automation backlog.

Governance, Security, and Documentation

• Follow change control, ITIL processes, and least-privilege access.
• Document runbooks, code, and deployment patterns; enable technicians to safely run automations.

Impact and Success Metrics

• Ticket reduction: decrease repeat/noise tickets and auto-resolve a targeted percentage of alerts/incidents.
• Speed: reduce time-to-first-response and time-to-resolution for top incident categories.
• Technician productivity: increase tickets closed per FTE; reduce after-hours escalations.
• Configuration hygiene: increase baseline compliance (M365/Azure/Intune/RMM) and reduce drift.
• Reliability: maintain automation success rate and rollback within defined SLOs.