We are seeking a highly skilled OSS Expert with strong experience in GDC NOC Operations, Linux administration, OpenShift, and Kubernetes environments. The ideal candidate should have hands-on expertise in Nokia Cloud Platform (NCP), Nokia Cloud Operations Manager (NCOM), and NetAct/NSP/OSS products, including Fault, Configuration, and Problem Management within Enterprise Networks (Private Wireless LTE). Strong knowledge of Git & GitHub, CI/CD pipelines, deployment automation, and production support is essential. The role also requires experience working across multi-domain network elements, ensuring system stability, and collaborating with cross-functional teams to enable efficient cloud operations and seamless service delivery.
- Resolution & providing technical support for the incidents reported/request Cloud products, including Nokia Cloud Platform (NCP), Nokia Cloud Operations Manager (NCOM), OSS Products (Analysis, Troubleshooting & fixing the issues reported).
- Manages technical escalations for technical requests, emergency cases and outages internally and towards customers.
- Strong hands-on experience with Linux administration, including user management, file system management, process monitoring, and system troubleshooting.
- Good knowledge of Linux shell scripting, package management, service configuration, and performance monitoring in production environments.
- Strong experience in Git & GitHub for source code management, branching strategies, and collaborative development workflows.
- Hands-on expertise in Kubernetes for container orchestration, application deployments, scaling, and monitoring.
- Good understanding of CI/CD pipelines, deployment automation, and release management processes.
- Experience in managing and deploying applications on OpenShift platforms.
- Proficient in troubleshooting deployment issues and maintaining high availability environments.
- Ability to work closely with development and infrastructure teams for seamless delivery and operations.
- Collaborate with stakeholders like GDC, Care, Field, 3rd PP & Customer to resolve the issues.
- Participate in CAB/CR meetings. Preparing & Validating the MoPs and executing the CRs with 100% FTR.
- Design, deploy, configure, and integrate cloud solutions independently, ensuring optimal performance and reliability.
- Manage deployments and upgrades for existing customers, focusing on “right first time” execution and quick issue resolution.
- Oversee New Product Introductions (NPI) for global rollouts, driving innovation and integrating cross-product solutions.
- Provide maintenance support and operations, including defect analysis, troubleshooting, and incident resolution.
- Create and update comprehensive project documentation, including MOPs, reports, and incident RCAs.
- Ensure robust configuration management by performing regular backups, optimizing backup routines, and maintaining accurate version control across hardware and software assets.
You have:
It would be nice if you also had:
- Strong background in Networking, VNF and CNF deployment readiness, onboarding support, and automation using tools like Terraform and Ansible. Familiarity with cloud security best practices and compliance.
- Experience with containerization tools like Docker and orchestration with ECS or EKS.
- Knowledge of monitoring and logging tools (Prometheus, Grafana, ELK stack).