Move-in and Transitions Manager

We are looking an experienced Move-in Transition Manager for our senior living community in Rockville, MD

Salary starting at $72k commensurate with experience

About Ingleside at King Farm

Ingleside at King Farm (IKF) is a not-for-profit Continuing Care Retirement Community located at the heart of the award-winning intergenerational King Farm development. We offer small-town living just a short ride from the nation's capital. Ingleside at King Farm boasts a proven record of success! IKF consistently maintains a 5-star CMS rating and is CARF certified. We have achieved certification as a Great Place to Work for 6 years in a row, based on team member feedback in areas related to trust, culture, and job satisfaction, and we are Sage certified.

Full Time Benefits

• Medical, Dental & Vision Coverage
• Company-Paid Short-Term and Long-Term Disability Insurance
• Company-Paid Life Insurance
• Paid Time Off (PTO) Accrual
• Paid Holidays
• 401(k) with Matching and Three-Year Vesting
• Educational and US Citizenship Scholarship Opportunities
• Onsite CPR Training
• Certified Dementia Practitioner Training *
• Well-Being Model
• Eligible Employees May Receive Annual Employee Recognition from Residents
• UKG Wallet (Daily Pay)
• Free Use of Community Pool and Fitness Center
• Training and Growth Opportunities
• Tickets to Work
• Pet Insurance

*Available for select employees

Job Requirements

A college degree is preferred. Some college may be considered in lieu of experience. The candidate must be customer-focused, detail-oriented, highly organized, flexible, and able to work with minimal supervision. A quality service orientation is a must. The candidate must also be a good communicator, a strong team player. Must be proficient in the operation of computer applications. Have both excellent oral and written communication skills. 3-5 years Senior Living Community experience preferred. Sales, Interiors and Project Management experience a plus.

Job Summary

The Move-in and Transitions Manager is responsible for selling, ordering, coordinating, inspecting, and accounting for the installation of custom finishes and upgrade products in both current and future residents’ apartments. The MTM's efforts will assist the community to increase the absorption rate of new apartments and to speed up the re-sale of existing apartments. This position is primarily responsible for managing all the physical and aesthetic aspects of both external and internal moves for the community as well as the construction process. Additional duties include administrative support of the Property Management team.

Key Responsibilities

Move Coordination Responsibilities

Coordinates those aspects of residents’ transition into and throughout the continuum of care that relate to the physical move preparation and completion process.

Coordinates all phases of the physical turnover process for Independent Living Apartments, Assisted Living Apartments and Cottages as necessary. Tracks and ensures all specified refurbishments have been completed, signed off on and ready for move in.

Meets with new and current residents to guide them through the options selection process, provides pricing information to residents, and obtains approval from residents for Options and additional costs, as relevant.

Responsible for clear, prompt, and accurate communication with the Director, Property Management and Sales and Marketing Director as it relates to material selections for all refurbishments.

Responsible for a wide variety of access points and keys, and responsible to keep those keys in a secure location.

Uses appropriate computer software packages and/or spreadsheets to manage options appointment selections and to give pricing quotes to residents. Maintains and updates all project plans and work order software as it pertains to new resident’s move-ins.

Ensures that all appropriate residence vacancy notices are provided and forms signed by residents and/or Powers of Attorney on time. Notifies colleagues when such forms are signed and turned in.

New Residents

Coordinates with the Marketing department to manage the transition of new residents from their current home to their new residence.

Provides resident with list of all necessary preparations for moving out of their current home. Prepares directions for moving in to new residence to aid in the transition.

Maintains open communication with new residents and staff to answer any questions or concerns regarding the move or transition.

Sends new resident updated newsletters and publications to keep informed of events and functions throughout the community. Encourages residents to attend functions for social activity.

Forwards written correspondence to new and prospective residents to keep up to date on status of move-in day and processes.

On move-in day, oversees the “Welcome” process, including preparing and delivering Welcome Baskets, preparing and delivering the Resident Handbook, and reviewing key safety and security information.

Checks on residents after move-in is completed to ensure all needs and expectations have been properly met.

Communicates with management staff weekly of upcoming transitions.

Creates and conducts resident satisfaction survey of move-in process and analyzes results.

Current Residents

Coordinates with Resident Services, Marketing and Property Management to manage the transition of current residents from their apartment/cottage to another apartment/cottage/assisted living apartment in the community.

Provides current residents with list of all necessary preparations for moving out of their current apartment/cottage. Prepares directions for moving into another apartment/ cottage.

Maintains open communications with current residents to answer any questions or concerns regarding the transition within the community.

Forwards written correspondence to current residents to keep up to date on status of: Construction progress, move-in day and community information.

Checks on residents after move-in is completed to ensure all needs and expectations have been properly met.

Conducts resident satisfaction survey of move-in process and analyzes results.

Refurbishment Functions

Coordinates directly with Director of Property Management's schedule and complete refurbishment of resident apartments and/or cottages prior to move-in day.

Performs walk-through of each available apartment and/or cottage and notes repairs and maintenance required. Notifies maintenance of all repairs and date to be completed.

Meets with prospective residents to assist in the selection of upgrades to the standard unit.

Records all selections made by residents for their new apartment or cottage. Forwards selections to maintenance/contractor for implementation and to Finance for any additional charges to be billed.

Works with contractors and the Director of Property Management to plan, organize, and direct activities to complete resident and Community scope lists.

Maintains contact with resident to update on progress of refurbishment and answer questions or concerns in regard to new apartment or cottage. Records all contact made in marketing log book.

Completes final walk through of refurbished apartment and/or cottage to ensure all resident needs and selections were met. Creates/completes final punch list of construction, signs off on inspection sheet and places in resident file.

Administrative Functions

Performs clerical functions for the Property Management department as well as other general office duties as assigned.

Performs word processing and clerical duties as requested in a timely and accurate manner; proofs all work before forwarding to resident or staff, ensuring 100% accuracy.

Attends and participates in various meetings and work groups as requested by the Director, Property Management

Performance and Professionalism

Maintains professional presence when representing Ingleside; exhibits degree of professionalism consistent with standards in performance, behavior, and appearance.

Maintains resident confidentiality and privacy at all times according to policies and procedures; uses discretion when discussing confidential matters.

Demonstrates courteous and cooperative behavior with residents, families, co-workers, subordinates, supervisors, and other department staff.

Maintains positive working relationships with management and coworkers; willingly follows directions and requests as appropriate.

Exhibits professional standards through appearance and demeanor consistent personnel standards.

Demonstrates a thorough knowledge of work assignments and performs in a manner to meet quality and timeliness objectives.

Demonstrates knowledge and understanding of policies and procedures; seeks clarification or interpretation from appropriate supervisor when needed.

Uses tactful, diplomatic communication techniques in all relations with others.

Professional Development

Demonstrates professional development/skills competency in all activities.

Participates in in-service, projects, or committees as time permits.

Maintains all certifications necessary for employment.

Demonstrates flexibility, open mindedness, and versatility in adjusting to changing environments and requirements as necessary.

Commits to continually improving his/her skills through participations in education opportunities whether offered on the job, within, or outside of the community, to increase knowledge of work-related issues.

Maintains a current knowledge of federal, state and other regulations applicable to job.

Safety & Security

Complies with Ingleside established safety rules and practices.

Complies with applicable safety policies and procedures as prescribed by the organization, as well as government regulations.

Reports any potential safety hazard(s) immediately to supervisor or other appropriate personnel.

Reports any injury of resident, visitor, or employee immediately to supervisor or other appropriate personnel

Provides assistance to residents, visitors, or employees in an emergency situation; following the proper emergency procedures.

EEO Statement

As an employer committed to Equal Employment Opportunity, Ingleside recruits, hires, and promotes qualified persons in all job classifications without regard to age, race, color, religion, sex, sexual orientation, gender, gender identity, gender expression, national origin, ethnic origin, disability, genetic information, covered veteran status, or any other basis protected by law.