Mortgage Loan Transaction Coordinator

This position is based on-site at our Brighton office.

FLSA Status

• Non-Exempt

Job Summary

All Dart Bank team members take 100% ownership of their positions. They are proactive, flexible and resourceful. They are innovative and solution-orientated in meeting the needs of their position and in offering ideas and solutions that will be of benefit. They are excellent at prioritization and organization to ensure excellent customer satisfaction. An LTC has the ability to work both independently and cohesively with others and foster a team environment. They work as a team to ensure the best practices, efficiencies, and ideas are shared. They thrive in our ever-changing environment. They take considerable pride in the work they do as it contributes to Dart Bank being an industry leader in our markets.

The LTC primarily works within the LTC pool and is assigned files from various Mortgage Bankers on a rotating basis.

Job Duties

• Be fully engaged and consistently look for improvement measures and solutions to issues that hinder your ability to be successful.
• Work on all necessary tasks required to assist Mortgage Bankers in their business.
• Maintains a pipeline of loans and is responsible for the timely and compliant flow of such loans through the process, can include weekly status meetings.
• Contact all borrowers within 24 hours of receiving the file to introduce yourself and request outstanding documentation.
• Obtains and reviews necessary loan documentation and updates Encompass as needed prior to submitting to Set Up and Underwriting for review.
• Responsible for following company policies and procedures as directed. Never employ workarounds to procedures or policies.
• Communicates with buyers, realtors, title companies, and builders as needed.
• Identifying and resolving any discrepancies with data entry and or documentation received.
• Provides excellent customer service by effectively communicating and cooperating with all internal and external customers.
• Keeps abreast of changes in policies and procedures, standards and regulations applicable to the company and the mortgage industry. Able to manage a high volume of activity and maintain production goals.
• Adaptability and candor: You will be working with some of the newest technology in the mortgage industry. As it evolves, we will ask you for your feedback to improve our products.
• Excellent verbal and written communication skills with the ability to handle delicate situations with diplomacy and tact.
• Actively participate in and advocate for the bank’s training and development programs and commitment to learning.
• Effective and timely communication with the loan team regarding any changes made to the loan file.
• Responsible for data integrity, completeness, accuracy, time frames, and effectively manage eFolder including uploading, sorting, labelling, and attaching conditions.
• Clearly understand and follow all regulatory and compliance policies and procedures. Notify your immediate supervisor if a non-compliance situation occurs.
• Work as a team to ensure best practices and efficiencies and for brainstorming ways to improve.
• Prepare loan files for disclosures and re-disclosures within the legal time frames.
• Help clear post-closing items as requested.
• Attend all internal trainings as required.
• Assist other departments within the office as needed.
• Adhere to all Federal and State laws and regulations, including the Bank Secrecy Act.
• Other duties as assigned.

Essential Functions

• To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed in this job description are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Qualifications

• Education/Training
  • Minimum of high school diploma or equivalent.
  • Related training or college degree preferred.
• Experience
  • Up to 6 months of prior mortgage loan lending experience preferred, including experience with web-based automated underwriting systems, loan origination systems, and working with correspondent lenders preferred. Government lending experience preferred but not required.
• Skills
  • Strong interpersonal, written, and verbal communication skills.
  • Strong organizational and time management skills.
  • Strong critical thinking skills with ability to utilize resources for problem solving.
  • Fast learner and ability to work independently in a fast-paced environment.
  • Ability to meet deadlines.
  • Working knowledge of Microsoft Office, Excel, Outlook, and Teams.
  • Exhibits initiative and professionalism.
  • Ability to perform basic math including percentages, ratios, and proration in practical situations.
  • Detail oriented and flexible.
  • Computer literate.

Supervised By

• Assistant Mortgage Banking Operations Manager

Supervises

• None

Management retains the discretion to change this job description at any time.