Mobile Service Technician

Mobile Service Technician

Key Responsibilities:

Vehicle Maintenance and Repair:

• Perform routine maintenance services such as oil changes, tire rotations, brake inspections, and fluid checks.
• Provide minor repairs and maintenance at customer locations utilizing a mobile service van and equipment.
• Conduct thorough vehicle inspections to identify potential problems and recommend appropriate repairs.

Teamwork:

• Coordinate effectively with staff in multiple departments to provide top notch customer service.

Customer Service:

• Provide and present recommended work to customers for additional services based on vehicle condition and manufacturer guidelines.
• Ensure customer vehicles are repaired correctly and in a timely manner to meet customer satisfaction.
• Ensure vehicles are left clean and in better condition than arrival

Documentation and Reporting:

• Accurately complete repair orders, detailing work performed, parts used, and time spent on each repair.
• Maintain accurate records of services and repairs performed.
• Report any additional vehicle issues or concerns to service advisors and management.
• Take customer payments when necessary and ensure accurate reporting of each payment

Team Collaboration:

• Work closely with other service technicians, service advisors, and parts department to ensure a smooth and efficient service process.
• Participate in team meetings and training sessions to stay current with industry developments and dealership policies.
• Assist and mentor junior technicians as needed.

Compliance and Safety:

• Follow all dealership and manufacturer policies, procedures, and safety guidelines.
• Ensure a clean and safe work environment by adhering to shop policies and regulations.
• Properly dispose of hazardous materials and maintain compliance with environmental regulations.