Mobile IT Support Analyst

Are you a hands-on IT professional who enjoys solving problems, building relationships and working across multiple locations?

We have an exciting opportunity for a Mobile IT Support Analyst to join our IT team on a full-time, permanent basis. Covering campuses across South West England and Wales, this role is ideal for someone who enjoys variety in their day, thrives in a customer-focused environment and is passionate about delivering exceptional IT support.

As a Mobile IT Support Analyst, you'll travel regularly between campuses providing onsite technical support to staff and students, while also supporting remote requests when offsite activities allow. You'll work with a wide range of technologies including Microsoft 365, Azure, Intune, Exchange, Windows devices, networking equipment and classroom technology, ensuring our campuses remain connected and operational.

You'll be supported by a wider team of Mobile IT Support Analysts and colleagues based at our Regional Support Office in Warwick.

About You

You will:

• Have previous experience in an IT Support, Service Desk or Technical Support role
• Be passionate about delivering outstanding customer service
• Be confident troubleshooting hardware, software and Microsoft 365 issues
• Have experience supporting Azure, Intune and Exchange
• Be highly organised and able to manage multiple priorities effectively
• Be comfortable working independently and travelling between sites
• Have excellent communication skills and the ability to explain technical concepts clearly
• Be proactive, adaptable and solution-focused
• Hold GCSE English and Mathematics (Grade C/4 or above) or equivalent
• Hold a valid UK driving licence and be willing to travel regularly

Desirable

• Microsoft certifications
• Experience working within an education environment
• Experience of advanced networking technologies, switches and infrastructure

Key Responsibilities

• Travel between campuses providing onsite IT support to staff and students
• Resolve hardware, software and user account issues through effective troubleshooting and diagnosis
• Deliver support via service tickets, walk-up requests, email and telephone
• Manage incidents and service requests through the Halo ITSM platform
• Install, configure and support Windows devices, peripherals and classroom technology
• Administer Microsoft 365 services including Azure AD, Intune and Exchange
• Support onboarding and offboarding activities, including account creation and device provisioning
• Deploy and manage software and devices using endpoint management tools
• Support classroom AV equipment, Microsoft Teams Rooms, Zoom Rooms and presentation technology
• Carry out basic network troubleshooting, including Wi-Fi and connectivity issues
• Support device lifecycle management including deployment, asset tracking and refresh programmes
• Create and maintain technical documentation and knowledge base articles
• Participate in technology projects, upgrades and service improvements
• Promote IT security, data protection and best practice across the organisation

We Offer

• Competitive salary
• Company vehicle
• Company laptop and mobile phone
• Free on-site parking
• 25 days annual leave plus bank holidays
• Workplace pension scheme
• Staff Referral Scheme
• Ongoing training and professional development opportunities
• The opportunity to work with a wide range of technologies across a multi-site organisation

At OneSchool Global, our culture is built on strong values, collaboration and continuous improvement. This is an opportunity to join a supportive and innovative IT team, helping to deliver technology solutions that support staff and students across our UK campuses.

OneSchool Global UK is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records, online searches and vetting checks.

We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across the school. This is in line with statutory guidance Keeping Children Safe in Education 2025 and The Education Act 2002. We expect all staff and volunteers to share this commitment.

Early applications are encouraged, as we reserve the right to close the advert if a suitable candidate is found.