Mobile Device Administrator I (MDA1) / Technicians
Denali Advanced Integration · Fort Wayne, USA ·
- Experience
- 2+ years
Summary of Position:
The Mobile Device Administrator I will maintain intermediate knowledge of mobile device technologies in use and acts as an escalation point for support and implementation teams. This position is responsible for updating existing mobile device policies and creating new policies to meet the organization’s mobility strategy. Areas of responsibility include updating existing policies, documenting and maintaining repeatable and reusable standard operating procedures and practices, and deploying software updates. Also, supporting pre-sales Architects as needed to onboard customer technologies.
Essential Functions:
- Review and update existing mobile device management policies
- Coordinates plans and executes activities related to platform maintenance, disaster recovery, and software release management
- Performs capacity and stability monitoring
- Assists with application health and server metrics collection and reporting
- Work with customers to help them integrate Mobile Device Management (MDM) platforms into their existing environment
- Operate, maintain, and provide consultation for a wide variety of IOS, Android and other mobile devices
- Help in establishing operational processes for delivering world-class MDM support
- Operate, maintain, and provide customer support and consultation for a wide variety of MDM related issues
- Maintain design, representation of the logical layout of services, representation of network communication Services, and Service Communications Information documentation for an MDM solution
- Follow and continually improve processes for the deployment, configuration, automating, and management of mobile computers, printers, ERP clients, and related technology. Assisting in customer deployments
- Analyze and develop innovative resolutions for complex problems involving availability and/or performance at the system level
- Understanding mobile technology and alignment with customer requirements which includes Mobility, Cellular carriers, Wi-Fi infrastructure, environmental, store access/updating, and Enterprise Directory integration
- Coordinate the implementation of solutions and issue resolutions between SEM and Config Teams
- Support escalations from Service Desk queues
- Create and implement Configuration change requests and associated documentation
Competencies:
- Ensures Accountability
- Tech Savvy
- Communicates Effectively
- Values Differences
- Customer Focus
- Resourcefulness
- Drives Results
- Plans and Prioritizes
- Decision Quality
- Self-Development
Work Environment:
This position is based in a professional office setting and regularly utilizes workplace technology, including computers, smartphones, multifunction printers, cloud-based filing systems, and collaboration tools.
Physical Demands:
This role requires physical capabilities that support the successful execution of key responsibilities. The employee regularly engages in verbal and written communication with colleagues and clients to address project-related inquiries and must be able to convey accurate information clearly and efficiently. The position involves remaining seated at a workstation for approximately 75% of the time, with occasional movement throughout the office to access equipment, supplies, and shared resources. Daily tasks include consistent use of computers and standard office technology such as keyboards, printers, and multifunction devices. The role also involves transporting equipment boxes weighing up to 25 pounds within the building and to other offsite locations as needed for project support.
Required Education and Experience:
- Bachelor’s Degree preferred
- 1-3 years of experience in Mobile Technology
Qualifications:
- Bachelor’s degree preferred or equivalent in Computer Science, Information Technology or related field or 2-4 years of experience in Mobile Technology
- Basic knowledge on Mobile hardware platforms (and mobile printers) such as Zebra, Motorola, Honeywell, Intermec, Samsung, and Apple
- Basic knowledge and experience with two or more MDM platforms (SOTI MobiControl / Intune / BES / AirWatch / MobileIron / Good for Enterprise / XenMobile, etc.)
- Knowledge and experience with Active Directory and Windows OS (2012 / 2016)
- Knowledge and experience with the latest versions and all aspects of the operating system, settings, and configurations
- on Apple iOS phones, tablets, and Apple Configurator
- Knowledge and experience with the latest versions and all aspects of the operating system, settings, and configurations on Android phones and tablets
- Prior knowledge in Android Knox and Android Enterprise
- Must show a progressive advancement in responsibility including deep troubleshooting technical skills
- Team Player with proven leadership, communication, organizational, and strong interpersonal skills
- Must be able to work in a team environment with a "can do" attitude capable of overcoming difficult challenges
- Experience working in a team-oriented, collaborative environment and with teams spread across multiple locations across multiple time zones
- Self-motivated, with keen attention to detail and excellent judgment skills
- Must have excellent writing and communication skills, strong communicator with the ability to maintain open communication with internal employees, contractors, managers, 3rd parties, and customers to translate complicated concepts to non-technical audiences as needed
- Strong interest in data collection technologies including enterprise mobile computers; advanced data capture devices such as laser, 2D, and RFID scanners and readers; WLAN products; specialty printers for barcode labeling and personal identification; real-time positioning systems; and all related software solutions
AAP/EEO Statement:
3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status, or any other category that is protected by applicable law.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.