Mobile Crisis Case Manager - PRN - Urgent Recovery Center

EOE Statement

At HOPE, our goal is to be a diverse workforce that is representative, at all job levels, of the community we serve. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political , sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We are proud to be an equal opportunity workplace and an affirmative action employer.

Overview
HOPE Community Services, Inc. is a leading outpatient treatment provider in south Oklahoma City.
We provide compassionate trauma-informed care to individuals whose lives have been impacted by mental health and substance use disorders. We do this by providing compassionate and evidence-based treatment, aimed at improving the quality of life for those we serve.

We are currently seeking a Case Manager II to join our Mobile Crisis Team, providing critical support to individuals experiencing behavioral health crises in the community. This is an exciting opportunity to make a direct impact by helping individuals in crisis access immediate, compassionate, and recovery-focused care.

Shifts Available:

Day Shift: 7a - 7p

Night Shift: 7p - 7a

About the Position

As a Mobile Crisis Team Case Manager, you will provide crisis intervention, case management, and advocacy services to individuals in need of behavioral health or co-occurring support. You will respond to crisis calls—via phone, iPad, or in person—to de-escalate situations, connect clients to appropriate levels of care, and promote stabilization and recovery.

You’ll work closely with first responders, community partners, and the HOPE team to coordinate care, prevent unnecessary hospitalizations, and help clients access the resources they need to maintain stability and independence.

This position requires professionalism, compassion, and the ability to remain calm and effective in high-pressure situations.

About the Urgent Recovery Center

The Urgent Recovery Center (URC) is a crucial component of HOPE Community Services' mission to provide immediate, short-term stabilization and support for individuals experiencing a mental health or substance use crisis. The URC operates as a safe and welcoming space where clients receive peer-based support, resources, and care coordination to assist them in their recovery journey. Our goal is to create a recovery-focused environment that is trauma-informed, supportive, and equipped to meet the diverse needs of individuals in crisis.

Requirements

• Must meet ODMHSAS and HOPE requirements for Case Manager II

• Must obtain and maintain DMHSAS Case Manager II Certification

• Must possess a valid Oklahoma driver’s license and meet HOPE insurance requirements

Skills and Abilities

• Ability to relate effectively to individuals experiencing mental illness and/or substance use challenges

• Strong verbal de-escalation and crisis intervention skills

• Ability to collaborate with interdisciplinary teams and community partners

• Compassionate, trauma-informed approach to care

• Excellent documentation and time management skills