Mobile Claims Specialist

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

If you enjoy helping people, building relationships and solving problems, this could be the perfect next step in your career.

As a Mobile Claims Specialist, you'll support injured workers through their recovery and return-to-work journey. Every day is different and you’ll speak with workers, employers and healthcare providers, providing guidance, coordinating support and helping people get back on their feet.

This is a role where you'll see the impact of your work firsthand. You'll spend time meeting with workers and employers face-to-face, visiting workplaces and medical clinics, while also working closely with your team to achieve the best outcomes for everyone involved.

We'll provide you with comprehensive training and ongoing support to help you succeed, along with plenty of opportunities to develop your skills and build a long-term career with EML. If you're looking for a role where your customer service skills can make a real difference, we'd love to hear from you.

This will be a permanent, full-time position based in the Adelaide office with the flexibility for hybrid work once fully trained.

YOUR RESPONSIBILITIES

• Create and drive RTW plans while liaising with a variety of stakeholders to ensure Return to Work outcomes
• Collaborate with claims specialists, liability specialists & other technical and support experts to manage a portfolio of claims
• Conduct purposeful community-based visits to worksites or medical clinics at initial stages of a claim to deliver face to face assistance to workers and employers
• Provide accurate information that is consistent and easy to understand to coach and educate employers around the health benefits and impacts of returning to work

ABOUT YOU

• Passionate and committed with excellent communication to provide high-quality service in a face to face setting
• Demonstrated ability to build trust and work closely with a wide range of customers and stakeholders from diverse backgrounds
• Excellent customer service skills including the ability to influence and negotiate outcomes
• Strong computer and records management skills
• You thrive in a collaborative, fast-paced team environment while also being confident working autonomously and taking ownership of your workload.
• Current driver’s license and a 5 star ANCAP rating vehicle

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A diverse and collaborative team culture like no other
• Flexibility to work from home to support work/life balance
• A corporate wellbeing program with discounted health insurance and gym membership
• Generous discounts from over 350 retailers through our RewardsHub program
• Comprehensive learning and development opportunities to help you reach your full potential
• Access to support and counselling services with work or personal matters, through our Employee Assistance Program
• Companywide events to stay connected and celebrate success
• Entitlement to annual company incentive scheme + salary reviews
• Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.