Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

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Location: Legacy Montrose Allen Parkway - 2929 Allen Pkwy., Suite 1300, Houston, TX 77019

Point of Care Testing Laboratory Operations Manager - Job Overview

Schedule: Monday-Friday (8AM-5PM)

Bring your laboratory leadership expertise to a future-focused role advancing community healthcare through innovation, precision, and operational excellence. As the Laboratory Operations Manager at Legacy Community Health, you will provide operational and technical leadership for the In-House Laboratory Department across Legacy’s extensive service areas.

You will help pioneer high-quality Point of Care Testing (POCT) services, strengthen regulatory compliance, and support safer, more effective care. By connecting laboratory teams, clinical partners, and operational leaders, you will help ensure every test becomes a data-driven step toward better outcomes for the individuals and communities we serve.

Why This Role Matters

• Provide operational and technical leadership for Legacy’s In-House Laboratory Department.
• Revolutionize operational efficiency and support regulatory adherence under the Clinical Laboratory Improvement Amendments (CLIA).
• Directly influence the quality and safety of community healthcare while helping reduce preventable errors.
• Collaborate with cross-functional leaders to bring best practices, agile improvement methods, and innovation into laboratory and clinical operations.
• Conduct site audits and work alongside diverse teams across multiple locations.
• Help create healthy, lasting change—one test, one individual, and one community at a time.

Your Opportunity to Grow

• Join a collaborative, supportive team where your professional growth and personal fulfillment are valued.
• Build meaningful relationships with Operations, Clinical, Nursing, and laboratory teams.
• Mentor and develop team members while expanding your own leadership experience.
• Contribute to strategic initiatives and breakthrough improvements that shape the future of laboratory services across the healthcare ecosystem.

The Future You Can Help Build

This role is positioned at the intersection of laboratory science, digital transformation, and community impact. Through continuous improvement, technology-enabled workflows, and measurable quality outcomes, you will help advance a more connected, responsive, and resilient healthcare experience.

Key Responsibilities

• Supervise day-to-day operations of Point of Care Testing laboratory staff, ensuring adherence to departmental policies and Legacy's attendance norms.
• Manage Point of Care Testing laboratory scheduling, delegate responsibilities, and enforce rigorous adherence to quality standards.
• Function as the Technical Consultant for our innovative point of care testing program, supporting user training and compliance organization-wide.
• Identify laboratory performance gaps, initiate risk mitigation strategies, and promote laboratory excellence.
• Empower your team with Epic support and training by becoming a super user.
• Foster collaboration with Operations, Clinical, and Nursing teams to innovate laboratory services.
• Conduct team member interviews, performance evaluations, and mentorship to cultivate growth-oriented dynamics.
• Critically assess and track laboratory quality and performance metrics over varying time frames, focusing on trends and improvement areas.
• Strengthen vendor relationships to enhance patient experience and foster holistic healthcare delivery.
• Lead cross-functional projects aimed at operational enhancement.
• Address and resolve incident reports and patient grievances efficiently.
• Engage in monthly leadership forums to advise on strategic laboratory initiatives.
• Ensure strategic, forward-thinking laboratory inventory and equipment management.
• Champion a robust Laboratory Quality Plan fostering process improvement, accreditation success, and ongoing learning.
• Serve as the key contact during internal and external laboratory inspections.
• Strictly follow Legacy's HIPAA guidelines to maintain patient confidentiality.
• Engage in additional tasks as necessary to support Legacy's mission.

Minimum Qualifications

• Must have strong experience overseeing a Point of Care Testing (POCT) Program and have MLS (ASCP) or MT (AMT) certification
• Bachelor of Science Degree required; advanced mastery in lab sciences

Required Years of Experience

• Required 2 years of Point of Care Laboratory Management Experience

Desirable Education and/or Experience

• Minimum of five years dedicated experience in a laboratory setting, with emphasis on advanced technical proficiency
• Proven expertise in point of care testing practices
• A master's degree in business or healthcare operations is advantageous and may substitute for two years of experience

About Legacy Community Health

The largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has delivered affordable, high-quality care for nearly 40 years across 50+ clinics in Greater Houston and the Gulf Coast. Our mission — driving healthy change in our communities — guides everything we do, and it starts with our people.

Approachable & Collaborative — Leads with humility, values diverse perspectives, and builds trust through teamwork.

Driven & Committed — Takes initiative and goes the extra mile to improve patient outcomes and drive continuous improvement.

Thoughtful Communicators — Pairs clinical/technical skill with emotional intelligence, navigating complex situations with empathy and professionalism.