Mitigation-Contents Project Manager

Job Summary

The Mitigation-Contents Project Manager is responsible for overseeing and managing all aspects of Mitigation team including projects, ensuring they are completed on time, within budget, and meeting quality standards and oversee and coordinate contents restoration projects from start to finish. This role is responsible for managing crews, timelines, customer communication, and documentation related to personal property affected by water, fire, mold, or other losses. This position will be responsible for profitability, performance, employee retention and customer satisfaction.

Essential Job Duties and Responsibilities

Leadership

• Lead Project Managers, Project Coordinator and Project Estimators in day-to-day responsivities
• Conduct ongoing training to build capability to enhance culture and operational efficiency
• Lead P&L efforts to grow organically and increase overall EBITDA
• Utilization of Procore for project management
• Manage contents restoration projects, including pack-outs, cleaning, storage, and return of personal property
• Create project timelines and ensure deadlines are met
• Communicate regularly with customers, adjusters, and internal teams
• Document job progress, photos, inventories, and reports in restoration software
• Ensure quality control and customer satisfaction throughout each project
• Track labor hours, materials, and project costs
• Address issues or changes in scope quickly and professionally
• Maintain safety standards and company procedures
• Provide contents manager with daily schedule (upcoming walks, inspections, appointments)
• Perform job walks/adjuster meeting
• Produce scope for contents estimates (all initial estimates are to be written and sent to adjuster)
• Communicate with insurance adjusters, providing required documentation, photos, and inventory lists.
• Responsible for getting “Job started” with adjuster and insured
• Review contents W.I.P daily to see what jobs are “Pending sales” and “Pending start” to see which ones still have a job walk needed and which ones need to get started.

Budget Management

• Monitor and manage project budgets, track expenses and ensure adherence to financial goals.
• Identify cost-saving opportunities without compromising quality and safety standards.
• Manage Overhead costs in line with company goals

Knowledge, Skills, and Abilities Requirements

• Proficient in the English language.
• Bilingual abilities are considered an advantage.
• Clear criminal background record.
• Strong customer service skills.
• Strong organizational and multitasking abilities.
• Exceptional communication skills, both written and oral.
• Familiarity with Salesforce or other CRM databases is advantageous.
• Proficient understanding of Microsoft Office suite, and Windows operating systems.

Education and Work Experience Requirements

An equivalent combination of the following education and experience would be acceptable for qualifications. A common method of acquiring the necessary knowledge, skills, and abilities is:

• Bachelor's degree in construction management or a related field.
• Proven experience as a Estimator in the disaster relief industry.

Physical and Other Requirements

This is a field position, and working conditions may vary, ranging from extremely hot to cold depending on the climate. The position requires 8-hour days, flexible hours, and occasional extended hours. Daily travel is necessary for customer and vendor visits, and overnight stays may be required on occasion. Reasonable accommodation can be provided to enable individuals with disabilities to fulfill the essential job functions.

Additional Information

This job description is not exhaustive, and employees may be assigned other related business duties by their immediate supervisor or other management as needed. The FSG Restoration Services, LLC retains the right to modify job duties and responsibilities, as necessary. This job description does not constitute a written or implied employment contract. FSG Restoration Services, LLC is an Equal Opportunity Employer and takes pride in maintaining a diverse workforce.

FSG offers:

• Medical, vision, and dental insurance, as well as short- and long-term disability, etc
• 401(k) plan
• Company match up to 3%, fully vested
• Employee training and development program
• 80 hours of PTO, accrued
• 8 hours of floating holiday
• 9 paid holidays