MIT Project Coordinator

Position Summary

The Mitigation Project Coordinator supports the mitigation team by coordinating jobs, managing documentation, scheduling crews, and ensuring smooth communication between technicians, customers, insurance adjusters, and internal departments. This role is critical to keeping projects organized, compliant, and moving forward efficiently.

Key Responsibilities

• Open new mitigation jobs in systems
• Assign jobs to crews and schedule technicians
• Monitor job progress from start to completion
• Ensure all required documentation is uploaded and complete
• Act as the main point of contact for:
• Customers
• Insurance adjusters
• Internal teams (techs, PMs, billing)
• Provide updates on job status
• Follow up on pending items (approvals, documents, estimates)
• Review job files for accuracy and completeness
• Ensure photos, moisture logs, and notes are properly documented
• Assist with insurance documentation and file audits
• Maintain compliance with company and insurance standards
• Coordinate technician schedules and route jobs efficiently
• Adjust schedules based on emergencies and priority jobs
• Track job timelines and deadlines
• Assist with estimate creation (Xactimate experience is a plus)
• Ensure files are ready for billing
• Work with accounting to resolve missing info or discrepancies
• Support the collections process by monitoring outstanding customer balances
• Follow up with insurance companies, customers, and internal billing teams regarding unpaid invoices
• Identify and escalate aged receivables or delayed payments to management
• Ensure required documentation is complete and submitted to support timely payment (invoices, estimates, photos, work completion reports)
• Collaborate with accounting to resolve billing discrepancies and payment delays
• Maintain accurate notes in the system regarding collection efforts and payment status

Qualifications

Required:

• 1–3 years in restoration, construction, or similar industry (or strong admin background)
• Strong organizational and multitasking skills
• Excellent communication (phone, email, customer-facing)
• Ability to work in a fast-paced, high-pressure environment

Preferred:

• Experience with mitigation/restoration workflows
• Knowledge of water mitigation process
• Familiarity with:
• • Xactimate
  • Salesforce
  • Moisture mapping / drying logs

We Offer

• 3% company 401(k) match
• Health insurance with 90% of premiums paid by the company
• 10 PTO days (Paid Time Off)
• 1 Floating Holiday (8 hours) per year
• 9 Paid Holidays per year
• Growth and advancement opportunities within the company